Abraham David Lloyd

Abraham David Lloyd

Abraham David Lloyd is Senior Solution Architect for the Salesforce Commerce Cloud at Salesforce. Connect with him on LinkedIn.

Stand-Up an Order Cancellation Capability With Commerce and Service Clouds

Sep 13, 2019 By Abraham David Lloyd

Stand-Up an Order Cancellation Capability With Commerce and Service Clouds

I think we’ve all been here, right? We shop online or on our phones in between meetings, while on the phone or while otherwise multitasking. We enter payment information, complete checkout, and just when we’re about to check this purchase off our todo list — horror strikes. In our haste, we... Read More

Commerce, Commerce Cloud, Customer Experience, IT

Implement Intelligent Coupon Campaigns With Commerce and Marketing Clouds

Sep 05, 2019 By Abraham David Lloyd

Implement Intelligent Coupon Campaigns With Commerce and Marketing Clouds

This is an installment in a series of use cases that span the shopper journey across commerce, marketing, and service. It covers industry best practices, as well as how-tos around setting up these journeys with Salesforce. I’ll be honest, I love coupons. As a child growing up, I remember cutting... Read More

Commerce, Commerce Cloud, Retail

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Learn With Trailhead

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