Great video here with Salesforce COO, George Hu, and Jennifer Trzepacz, VP of HR at Living Social talking about Rypple Performance Management at Cloudforce San Francisco. If you're looking at new ways of measuring employee performance, take a look at Rypple. It's...
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Chatter, Salesforce's social network for business was recently featured in The Australian. Another good use case around Chatter---better, faster communication between groups, and less email. Moreover, Chatter really helps to keep staff informed, and be more in touch with their...
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Below is a great video interview with Mari Smith (@MariSmith) by Michael Stelzner of "Social Media Examiner".
She is the author of The New Relationship Marketing and Facebook Marketing: An Hour a Day.
Around the 1:30 mark in the video, Mari talks about how...
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Using Chatter Customer Groups to Manage Clients
by Adam Greco, Web Analytics Demystified
Having been in the professional services space for most of my career, I have found that one of the biggest challenges is finding a way to effectively collaborate with clients. As a Senior Partner with...
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I spotted an interesting video about Maersk Shipping's social media efforts. We tend to associate B2C with social media but it's for B2B too. I mean Maersk is a shipping line---why do they have over 205k likes on Facebook? (By comparison Salesforce only has 78k...
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Quickly posting a link to an article in CIO magazine about CRM trends to watch. Great quote from Peter Coffee which nails why social is so important to good CRM today.
"Old CRM was people inside the company talking about [customers]," says Peter Coffee, vice president and head of...
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In this inteview with Federal News Radio, former CIO of the United States, and now Salesforce EVP of Emerging Markets, Vivek Kundra speaks about moving beyond the cloud---and how the social revolution we're now seeing changes the way organizations deploy technology.
During the...
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For those looking to ramp up their social marketing in Asia, here are a couple of helpful links:
Chinese Social Media Landascape [infographgic] -- http://bit.ly/yPoETv
SocialBakers.com (Good data by country for different social media outlets) http://www.socialbakers.com/
I'd...
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Those interested in producing good social media content might find this post about building good map graphics interesting.
A lot of the content we consume can be described as Fast, and Slow.
To oversimplify things, thinking Fast is kind of like doing something without...
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