IT

May 04, 2020 By Wade Wegner

5 ways tech teams can improve customer experience now

We’ve been saying for a while that CX is everyone’s responsibility – from marketing and sales, to service and IT. Well, it’s time for IT to shine – here’s how.... Read More

Customer Experience, Customer Engagement, IT, Leading Through Change

May 04, 2020 By Salesforce

How to Secure Your Remote Working Environment

Jim Alkove shares nine important steps to keep work-from-home environments secure, so you can protect yourself, your data and your work. ... Read More

Best Practices, Future of Work, IT, Leading Through Change, Salesforce Ohana

Apr 02, 2020 By Salesforce

Shifting to a virtual customer service contact centre is not a one-step process

Launching a new digital customer service channel isn’t too hard. Providing good service through it is the challenge. Here’s a step-by-step guide to what’s involved in opening a virtual contact centre and the key considerations for service leaders. ... Read More

Sales, Leadership Insights, IT, Digital Transformation

Mar 23, 2020 By Salesforce

4 Ways To Use AI To Increase Channel Partner Revenue

Artificial intelligence is automating and streamlining the time-consuming and complex processes associated with managing channel partners. Here’s four ways to empower your partners to boost their performance.... Read More

Artificial Intelligence, IT, Innovation, Partner, Sales, Marketing

Feb 10, 2020 By Salesforce

10 Things You Can Do With Salesforce

Wondering about the things you can do with Salesforce? We’re more than just a CRM, we bring companies and customers closer together to deliver on customer expectations.... Read More

Cloud, Customer Success, IT, Marketing, Sales

Feb 07, 2020 By Salesforce

Infographic: The Evolution of Cloud Computing

Cloud computing has exploded in the last decade. We take a look at the past, present and future of cloud technology.... Read More

CIO, Cloud, IT, Innovation

Feb 06, 2020 By Salesforce

How To Set Up Your Business To Work From Anywhere

The way we work is changing, and cloud computing is the future. Here’s your small business guide to streamlining your processes and working from anywhere.... Read More

Innovation, IT, Small Business

Jan 31, 2020 By Salesforce

MuleSoft and Salesforce Q&A: The Role of People in Technology and Data Integration

Successfully innovating with emerging technologies requires bringing people along on the journey – as both consumers and workers. MuleSoft CTO Uri Sarid and Salesforce EVP APAC, Enterprise and Commercial Dan Bognar discuss the human challenge of data integration and tech implementation.... Read More

Analytics, CIO, Data Management, IT, Thought Leadership

Jan 31, 2020 By Salesforce

MuleSoft and Salesforce Q&A: Integration and Data

The use of emerging technologies to drive innovation hinges on the ability to unlock back-end data and capabilities. We spoke with MuleSoft CTO Uri Sarid and Salesforce Executive Vice President Dan Bognar to find out about the challenges and potential solutions.... Read More

Data Management, Innovation, IT, Leadership Insights, Thought Leadership

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5 ways tech teams can improve customer experience now

How to Secure Your Remote Working Environment

Shifting to a virtual customer service contact centre is not a one-step process

4 Ways To Use AI To Increase Channel Partner Revenue

10 Things You Can Do With Salesforce

Infographic: The Evolution of Cloud Computing

How To Set Up Your Business To Work From Anywhere

MuleSoft and Salesforce Q&A: The Role of People in Technology and Data Integration

MuleSoft and Salesforce Q&A: Integration and Data

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