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State of the
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Discover the trends shaping the
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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Jan 21, 2020 By Salesforce

Live from Dreamforce: Cathy Sowden, Good Return

Good Return shows how a social enterprise can leverage technology to achieve enviable growth and make a difference.... Read More

Dreamforce, Events, Financial Services, Community, Customer Success

Aug 16, 2019 By John Moran

Financial Services Basecamp highlights: Open banking, trust, compliance and the future of banks

‘Digital transformation’ isn’t about efficiency, and open banking isn’t about compliance. Both are about building trust by improving both CX and EX, empowering staff to deliver consistently excellent outcomes to customers at every interaction. ... Read More

Financial Services, Financial Services Cloud, Trailblazer Story, Events

Jul 18, 2019 By Salesforce

Digital Transformation Fatigue Is Taking Our Eyes off the Customer

Chris Skinner shares his insights into the future of financial services in Australia, arguing that those who prioritise the customer in the open data economy will come out on top.... Read More

Financial Services, Customer Experience, Customer Success, Digital Transformation

Jul 16, 2019 By Stuart Ward

How Financial Services Will Build Trust With Open Banking

Financial services strategist Stuart Ward shares his insights into the brave new world of open banking. ... Read More

Customer Experience, Small Business, Financial Services

Jul 15, 2019 By Salesforce

How Good Return Builds Trust With Character, Capability and Credibility

Good Return combines trust and technology to empower women with microloans – helping them start sustainable businesses without leaving them stranded in debt. ... Read More

Financial Services, Customer Success, Trailblazer Story

May 28, 2019 By Salesforce

5 Ways Savvy Builds Customer Satisfaction and Trust Into Financial Services

Despite the challenges of the finance industry, Savvy is considered a leader in customer satisfaction. Managing Director Bill Tsouvalas explains how.... Read More

Customer Satisfaction, Financial Services, Artificial Intelligence, Service, Trailblazer Story

Jan 14, 2019 By Brett King

The future of banking

The future of banking is built on digital platforms, and customer trust will be gained through digital experiences. Brett King, author of Bank 4.0, shared his insights into how banks and fintech can win customer trust without a building, branch or ATM in sight.... Read More

Digital Transformation, Financial Services, Fourth Industrial Revolution, Service, Customer Service, Artificial Intelligence

Nov 20, 2018 By Salesforce

Finservs have lost consumers’ trust – and tech can help rebuild it

We’re officially in a trust crisis – with trust falling globally across media, business, government and NGOs. Australia is far from immune, sitting just four percentage points shy of taking the ‘least trusting country’ title from Russia, according to Edelman’s Trust Barometer.... Read More

Financial Services, Customer Experience, Personalization, Artificial Intelligence

Oct 03, 2018 By Stuart Ward

User Experience to take centre stage on eve of open banking in Australia

With Australian laws changing to allow data flow between financial services through open banking, creating 1:1 customer experiences becomes a priority.... Read More

Financial Services, Financial Services Cloud, Customer Experience, User Experience, Service

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