Salesforce

Apr 09, 2020 By Salesforce

Virtual Sales: Tips To Help You Connect With Customers Online

Virtual selling is the new norm. Read our virtual selling tips to help you to continue connecting with your customers remotely. ... Read More

Sales, Digital Transformation, Sales Strategies, Customer Engagement

Apr 07, 2020 By Salesforce

How Retailers Are Connecting With Online-Only Customers

Commerce Cloud Chief Customer Officer Adriana Bourgoin shares best practices for pivoting retail experiences to digital — and how brands are tackling the challenge. ... Read More

Leading Through Change, Commerce Cloud, Commerce, Digital Transformation

Apr 07, 2020 By Salesforce

8 Ways to Help Small Businesses Survive

Around half of small and almost 60% of medium businesses have already been affected, and more than 80% expect to be, the ABS found. Here’s how to support SMBs.... Read More

Leading Through Change, Small Business, Community

Apr 02, 2020 By Salesforce

Shifting to a virtual customer service contact centre is not a one-step process

Launching a new digital customer service channel isn’t too hard. Providing good service through it is the challenge. Here’s a step-by-step guide to what’s involved in opening a virtual contact centre and the key considerations for service leaders. ... Read More

Sales, Leadership Insights, IT, Digital Transformation

Mar 31, 2020 By Salesforce

5 Steps That’ll Help Keep Your Commerce Site Running Through a Global Crisis

Traffic and transactions are spiking. Order management systems are in constant flux. You’re using your website to communicate with customers in almost real-time. You need flexibility and reliability. Here’s 5 steps that’ll help keep your ecommerce site running. ... Read More

Leadership Insights, Leading Through Change, Commerce

Mar 30, 2020 By Salesforce

8 steps for effective communication during a crisis

While we often can’t control an external crisis, we can control our response to it. Here are eight steps to help you communicate the impact of a situation and next steps to your customers. ... Read More

Leading Through Change, Leadership Insights, Customer Experience, Customer Engagement, Communications

Mar 30, 2020 By Salesforce

Helping Businesses Manage Through Crisis

In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for senior executives, small business leaders and those in between. CMO Stephanie Buscemi introduces the series. ... Read More

Leading Through Change, Leadership, Digital Transformation

Mar 25, 2020 By Salesforce

How AI Turns Sales Reps Into Insight Sellers

Artificial intelligence is turning sales reps into insight sellers. See how AI can improve your sales teams performance and change their relationship with the sales cycle for the better. ... Read More

Artificial Intelligence, Sales, Einstein, Customer Experience, Sales Strategies, Lead Generation

Mar 23, 2020 By Salesforce

4 Ways To Use AI To Increase Channel Partner Revenue

Artificial intelligence is automating and streamlining the time-consuming and complex processes associated with managing channel partners. Here’s four ways to empower your partners to boost their performance.... Read More

Artificial Intelligence, IT, Innovation, Partner, Sales, Marketing

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Salesforce

Virtual Sales: Tips To Help You Connect With Customers Online

How Retailers Are Connecting With Online-Only Customers

8 Ways to Help Small Businesses Survive

Shifting to a virtual customer service contact centre is not a one-step process

5 Steps That’ll Help Keep Your Commerce Site Running Through a Global Crisis

8 steps for effective communication during a crisis

Helping Businesses Manage Through Crisis

How AI Turns Sales Reps Into Insight Sellers

4 Ways To Use AI To Increase Channel Partner Revenue

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