Paul Zahra

Paul Zahra is CEO of the Australian Retailers Association.

Apr 09, 2020 By Salesforce

3 Ways to Streamline Service in Just One Day

No one is standing up a virtual customer service centre overnight. But there are ways you can improve self-service and alleviate pressure on your service team in just one day. Here are the three we think will be most useful to you and your customers. ... Read More

Leadership Insights, Leading Through Change, Customer Engagement, Customer Service

Apr 09, 2020 By Salesforce

Virtual Sales: Tips To Help You Connect With Customers Online

Virtual selling is the new norm. Read our virtual selling tips to help you to continue connecting with your customers remotely. ... Read More

Sales, Digital Transformation, Sales Strategies, Customer Engagement

Apr 07, 2020 By Salesforce

How Retailers Are Connecting With Online-Only Customers

Commerce Cloud Chief Customer Officer Adriana Bourgoin shares best practices for pivoting retail experiences to digital — and how brands are tackling the challenge. ... Read More

Leading Through Change, Commerce Cloud, Commerce, Digital Transformation

Apr 07, 2020 By Salesforce

8 Ways to Help Small Businesses Survive

Around half of small and almost 60% of medium businesses have already been affected, and more than 80% expect to be, the ABS found. Here’s how to support SMBs.... Read More

Leading Through Change, Small Business, Community

Apr 02, 2020 By Salesforce

Shifting to a virtual customer service contact centre is not a one-step process

Launching a new digital customer service channel isn’t too hard. Providing good service through it is the challenge. Here’s a step-by-step guide to what’s involved in opening a virtual contact centre and the key considerations for service leaders. ... Read More

Sales, Leadership Insights, IT, Digital Transformation

Mar 31, 2020 By Polly Sumner

How sales teams can maintain customer relationships while working remotely

“I went from knowing where I was going to be every single day for the next four months to scrambling to set up my next meeting over video.” Polly Sumner shares how she’s maintaining relationships without face-to-face meetings: listening, respecting customers’ time and learning together. ... Read More

Leadership Insights, Leading Through Change, Customer Satisfaction

Mar 31, 2020 By Salesforce

5 Steps That’ll Help Keep Your Commerce Site Running Through a Global Crisis

Traffic and transactions are spiking. Order management systems are in constant flux. You’re using your website to communicate with customers in almost real-time. You need flexibility and reliability. Here’s 5 steps that’ll help keep your ecommerce site running. ... Read More

Leadership Insights, Leading Through Change, Commerce

Mar 30, 2020 By Salesforce

8 steps for effective communication during a crisis

While we often can’t control an external crisis, we can control our response to it. Here are eight steps to help you communicate the impact of a situation and next steps to your customers. ... Read More

Leading Through Change, Leadership Insights, Customer Experience, Customer Engagement, Communications

Mar 30, 2020 By Steve Schwartz

COVID-19 resources: Tracking the virus through actionable data

Trusted and timely information is essential to making decisions for your employees, loved ones, customers and community. That’s why Tableau and Salesforce have launched a free resource page with data and visualisations on the novel coronavirus and the public health response. ... Read More

Leading Through Change

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Paul Zahra

3 Ways to Streamline Service in Just One Day

Virtual Sales: Tips To Help You Connect With Customers Online

How Retailers Are Connecting With Online-Only Customers

8 Ways to Help Small Businesses Survive

Shifting to a virtual customer service contact centre is not a one-step process

How sales teams can maintain customer relationships while working remotely

5 Steps That’ll Help Keep Your Commerce Site Running Through a Global Crisis

8 steps for effective communication during a crisis

COVID-19 resources: Tracking the virus through actionable data

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

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Europe, Middle East, and Africa

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