Customer service can be a revenue generator rather than a business cost. Investing in technology that drives service efficiency can help maximise ROI. ...
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Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more.
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Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack....
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It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success. ...
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Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score....
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