Feature

Jan 12, 2021 By Salesforce

4 Reasons Why Sales Ops Are the New Sales Heroes

Sales Ops can do so much more than provide basic operational support. Here’s why Sales Ops is vital to high-performing sales teams.... Read More

Research, Sales, Future of Work

Jan 07, 2021 By Salesforce

Infographic: What Customer Connection Means Now

More customers believe a company’s trustworthiness matters more now than a year ago. Here's what companies can do to build trust with customers.... Read More

Research, Customer Engagement, Customer Experience, Infographics

Jan 05, 2021 By Megan Petersen

13 Trailhead Badges for Your Best Start To 2021

Salesforce admins are using Trailhead to be more productive, reinforce their CVs and build in-demand skills. Megan Petersen shares the top badges to earn as you prepare for 2021.... Read More

Careers, Future of Work, Practical Tips, TrailheaDX

Dec 30, 2020 By Amanda Lane

Winter ’21 Is Live: See What’s Included in This Release

Find updates to Marketing Cloud's Customer 360 Audiences, Security Center, and more. Also, we're expanding our industry product portfolio.... Read More

CRM, Pardot, Seasonal Release, IT

Dec 29, 2020 By Nichola Palmer

Meet Gratiano Yeung: Transforming Service by Delighting Customers

Gratiano Yeung of Roojai.com talks about her passion for customer service, innovation, and technology, which made her one of Asia’s most respected CCOs.... Read More

Trailblazer Story, Customer Satisfaction, Customer Experience, Customer Service, Customer Engagement

Dec 23, 2020 By Salesforce

7,000+ Service Pros Share How Businesses Can Empower Them for Success

Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Dec 22, 2020 By Salesforce

3 Things Top Sales Reps do to Succeed in the New Normal

Even amidst a pandemic, there are sales reps who are performing well and having great customer relationships. Here’s what they are doing right.... Read More

Research, Sales, Future of Work

Dec 21, 2020 By Sujith Abraham

This Is What Makes Salesforce One of the Best Workplaces in Singapore

Salesforce believes in purpose beyond profit. Find out how we’ve helped our employees and the Singapore community overcome the challenges of 2020.... Read More

Salesforce Ohana, Salesforce Culture, Business as a Platform for Change

Dec 18, 2020 By Cecily Ng

How To Create a Culture of Compassion

Ebony Beckwith, Salesforce Chief Philanthropy Officer, talks about giving back during the pandemic and how companies can start to make an impact.... Read More

Business as a Platform for Change