Feature

Mar 22, 2022 By Salesforce

Here’s How a ‘Digital HQ’ Can Help Your Business Achieve Customer Success from Anywhere

How, when, and where we work has changed. Here’s how Slack can help businesses create a Digital HQ to meet employee and customer needs.... Read More

Customer Success, Future of Work, Digital Transformation, Trailblazer Story, Customer Story

Mar 17, 2022 By Abhay Kacker

What Can and Can’t Be Automated in Customer Service?

Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. ... Read More

Service, Customer Service, Customer Satisfaction, Customer Engagement, Artificial Intelligence

Mar 16, 2022 By Kittipong Asawapichayon

4 Ways Thai SMEs Are Leading the Way in Digital Transformation

Read our analysis of SME trends data to find out why Thailand leads the way in digital transformation for small and medium businesses.... Read More

Digital Transformation, Small Business

Mar 15, 2022 By Rohit Mahna

Bringing Service Back To Banking

Retail banks need to meet consumer demand, like the banking service trend of prioritising customer experience by using autonomous finance.... Read More

Retail, Financial Services

Mar 10, 2022 By Nichola Palmer

Meet Trần Việt Thắng: Helping People Work Smarter

Trần Việt Thắng is a Salesforce Specialist at VinGroup in Vietnam. Learn about his mission to help people work smarter with Salesforce. ... Read More

Trailblazer Story

Mar 09, 2022 By Salesforce

Three Women in Tech Share How They #BreakTheBias and Promote Gender Equality

Find out how to inspire change and help #BreakTheBias this International Women’s Day. Hear from three inspiring women at Luxasia.... Read More

Business as a Platform for Change, Trailblazer Story

Mar 08, 2022 By Salesforce

Salesforce Women’s Network Shares How to Break Gender Bias

To celebrate International Women’s Day, we hear from members of the Salesforce Women’s Network on how they are working to #BreakTheBias.... Read More

Business as a Platform for Change, Salesforce Culture

Mar 04, 2022 By Leandro Perez

Is Customer Loyalty the New Currency?

Customer loyalty is a driving force behind business success. Learn why CEOs care about it, and how to foster customer loyalty.... Read More

Customer Engagement, Digital Transformation, Salesforce CMS

Mar 02, 2022 By Salesforce

The Top 3 Small Business Trends for 2022

To succeed in 2022, there are three small business trends you need to know. Learn more about what will matter to small businesses this year.... Read More

Small Business, Customer Engagement, CRM