Feature

Oct 05, 2020 By Doug Camplejohn

4 Sales Trends Changing the Way You Work in 2020

The fourth edition of the State of Sales report captures insights from nearly 6,000 sales professionals worldwide about recovery and growth in an evolving selling landscape... Read More

Future of Work, Sales, Sales Cloud, Research

Sep 16, 2020 By Bill Patterson

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Today, as field service appointments increase, the need for safe, fast, and complete service delivery — the first time — becomes even more important... Read More

Future of Work, Customer Service, Service, Service Cloud

Aug 19, 2020 By Gary Brandeleer

6 Training Must-Dos for Today’s Field Service Worker

Just hired a new class of field service workers to join your mobile workforce? One training early on won’t do it — especially when technological advancements and ever-rising customer expectations continue to push today’s field workers to do more... Read More

Future of Work, Customer Service, Service, Service Cloud

Aug 14, 2020 By Chris Yio

The Future of Work for Small Businesses: How to Plan Your Way Forward

Prepare your small business for the future of work with these tips for finding the right technologies. ... Read More

Small Business, Future of Work

Aug 04, 2020 By Jess O'Reilly

Why Now Is the Time to Enhance the Employee Experience

Considering making working from home a permanent option? Here’s how technology can help you enhance the employee experience no matter where your employees are working from. ... Read More

Future of Work, Customer Engagement

Jun 29, 2020 By Matt Jaffe

Leading With Values: A Conversation With Workday Co-Founder and CEO on Resiliency

Salesforce CEO Marc Benioff and Workday Co-Founder and CEO Aneel Bhusri discuss the four major crises facing the world today — global health, the economy, equality, and leadership — and how can business leaders help guide the way ... Read More

Future of Work, Salesforce Ohana, Leading Through Change, Equality, Leadership

May 28, 2020 By Ari Bendersky

Innovation Expert Geoffrey Moore: Your Company’s Vision and Values Shouldn’t Change in a Crisis

Geoffrey Moore, the best-selling author of “Chasing the Chasm” and a respected marketing consultant and innovations expert, joined us to discuss how companies can thrive amid the COVID-19 crisis. Here, in the first of a three-part series, Moore encourages companies to reflect on what they can do to... Read More

Future of Work, Customer Experience, Leading Through Change, Thought Leadership, CEO

May 21, 2020 By Ari Bendersky

Why Masks Will Likely Be Necessary at Work Until 2021

Renowned doctor David Agus discusses the nuances of face coverings in the workplace while some businesses weigh their necessity. Welcome to part two in our series about returning to the workplace, in conversation with renowned physician David Agus. Today Dr. Agus discusses the high probability that... Read More

Future of Work, Leading Through Change, Leadership Insights

May 12, 2020 By Ari Bendersky

Dr. David Agus: Why Companies Should Consider a Chief Health Officer

The renowned doctor discusses the importance of this new role and exactly what it should entail. Last week, Dr. David Agus, one of the world’s leading physicians, shared his excitement about the effective clinical trials at the University of Oxford in England of a new drug to fight the spread of... Read More

Future of Work, Salesforce Ohana, Leadership, Leading Through Change, Leadership Insights