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The Basics Of CRM, For Dummies

Data-Driven Marketing: How to Spend Less and Deliver More

Real Trailblazer Stories to Inspire You

June 20, 2018 By Simon Short

5 Ways to Keep Top Talent Happy

Employee engagement, and motivating employees to keep happy, has always been a priority for me as a business leader. If employees are empowered and listened to, they will be motivated to do their best work. I lead the Customer Success Group (CSG) in Europe, Middle East, and Africa (EMEA), and we... Read More

HR, Careers

June 19, 2018 By Carl Henderson

And the Blaze a Trail to Dreamforce Contest Winner Is...

If you've been on Twitter lately, you'll have likely seen some buzz around the #blazeatrailcontest hashtag! (No idea what that is? Read this blog post) A week ago today we put our three finalists forward on Twitter to a public poll and what's happened since then has been nothing short of... Read More

Community, Events

June 18, 2018 By Jamie Merrick

Consumer Experience at the Heart of the Retail Renaissance

How will you connect with your customers and renew their interest in your product? How will your brand be a leader in the current retail renaissance?... Read More

Retail

June 14, 2018 By Koser Khan

See How Damien Judge is Blazing a Trail with AI at Ulster Bank

As Head of Business Commercial Excellence at Ulster Bank, Judge isn’t just pioneering AI; he’s also blazing a customer service trail.... Read More

Customer Service, Trailblazer Story, Artificial Intelligence

June 12, 2018 By Carl Henderson

News Flash: The 3 Finalists Have Been Selected for Our Blaze a Trail to Dreamforce Contest!

Just a few short months ago, during the build up to World Tour London, we had an idea. We wanted a way to recognise and reward our local Trailblazers for their incredible passion and enthusiasm for all things Salesforce. And so, the Blaze a Trail to Dreamforce Contest was born! Fast forward to... Read More

Community, Events

June 5, 2018 By Koser Khan

Making Donations Go Further: GOSH Charity Finance Chief Reveals All

We talked to Ian Chivers, Director of Finance and Operations, about how the charity is using digital, social, and mobile technologies to work and fundraise smarter.... Read More

Marketing, Trailblazer Story, Charity

May 31, 2018 By Sophie Harmes

Transform Customer Service from the Phone to the Field

At Salesforce World Tour 2018, KONE and Daikin Applied UK showed how intelligent service tools support faster and smarter customer service from the call centre to the field.... Read More

Customer Service, Artificial Intelligence

May 30, 2018 By Carl Henderson

Who Won the £100,000 Dreampitch Prize? Spoilers Ahead…

Three amazing start-ups. Three rockstar judges. And a £100,000 investment up for grabs. Find out what happened at Dreampitch London 2018, and who walked away with the business-changing investment… ... Read More

Startups, Events, Apps, IT

May 25, 2018 By Simon Short

Ohana: Bringing Your Authentic Self to Work at Salesforce

At Salesforce, our culture can be defined in one word: Ohana, the Hawaiian term for family. Being part of the Salesforce Ohana means we share common values and feel a sense of responsibility for each other... Read More

Careers, Corporate Culture, HR

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