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The Basics Of CRM, For Dummies

Data-Driven Marketing: How to Spend Less and Deliver More

Real Trailblazer Stories to Inspire You

July 19, 2018 By Salesforce UK

A Beginner’s Guide to the 7 Steps of the Sales Process

The sales process from prospect to close is often full of uphill climbs, twisting paths, and unexpected turns. Your journey through the sales process starts with these 7 steps...... Read More

Sales

July 18, 2018 By Salesforce UK

Sales Leaders Seek Opportunities For Growth

Sales executives may need to look beyond their current roles to develop the skills that digital disruption demands... Read More

Sales, Careers

July 12, 2018 By Greg Wasowski

Unlocking the Value of Chatbots in Insurance

Find out why chatbots are an appealing and readily available option for insurance companies striving to bring mass personalisation and speed of service to their customers. ... Read More

Customer Service, Customer Experience, Artificial Intelligence, Financial Services

July 10, 2018 By Jamie Merrick

5 Tips for Data Management - the Bedrock of Customer Experience

Here are 5 key tips for harnessing the power of data, based on research we conducted in conjunction with Deloitte Digital... Read More

Retail, Customer Experience

July 9, 2018 By Koser Khan

Find out How Trailblazer Martijn Van Der Zee Discovers and Delivers Great Ideas

We talked to the Digital Director at Rituals Cosmetics about how he’s blazing a trail in the retail sector by harnessing multiple channels and compelling content... Read More

Marketing, Retail, Trailblazer Story

July 6, 2018 By Simon Short

What the World Cup Can Teach Us about Customer Relationships

Here are five things the World Cup can teach us about customer relationships. ... Read More

Customer Service, Sales

July 5, 2018 By Eileen O'Mara

Equality: What Does It Mean to You?

As a female leader in the technology industry - an industry still globally dominated by caucasian males - equality for me means being treated with fairness, respect, and allowing me the same opportunities as my male colleagues... Read More

Equality, Careers