Feature

Dec 16, 2020 By Vasudeva Rao Munnaluri

Service Resilience in India

Over the past few years in India, more and more service leaders have been looking to technology to solve their problems. The pandemic has kicked that trend into high gear. That’s because maintaining service resilience in this unique time has meant overcoming unique challenges.... Read More

Future of Work

Dec 16, 2020 By Arundhati Bhattacharya

How India’s Sales Professionals are Rising to the Challenge of Tough Times

This past year has seen sales professionals in India face some tough challenges. Sunil Jose, SVP and Country Distribution Leader at Salesforce India, shares how teams have built resilience and agility to keep growing in the new normal.... Read More

Digital Transformation

Dec 14, 2020 By Mark Abramowitz

7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service

Every business leader can agree the stakes have never been higher to build trust and maintain customer loyalty. Ninety percent of customers say how a company acts during a crisis demonstrates its trustworthiness. Customer service has taken centre stage as companies build trust and drive loyalty... Read More

Customer Experience, Research, Service, Service Cloud, Future of Work

Dec 10, 2020 By Salesforce India

Infographic: Using Technology across Touchpoints for a Digital-First Customer Insurance Journey

More Indians have been actively looking for health insurance since the pandemic. To help customers study, compare, and buy policies without stepping out, insurance companies must provide a seamless omnichannel experience by leveraging technology.... Read More

Digital Transformation

Dec 09, 2020 By Salesforce India

Infographic: Business Mantra for the New Normal: Do Well by Doing Good

Various businesses stepped forward with their voluntary support to help make things better during the pandemic. Find out how people think corporates can help bridge inequalities in society and prosper even while driving positive change.... Read More

Business as a Platform for Change

Dec 08, 2020 By Jackson Fernandez

Use your Online Store to Offer a Delightful Shopping Experience: 7 Tips from Head of eCommerce, PUMA India

Digital Transformation, Trailblazer Story

Dec 08, 2020 By Salesforce India

Dreamforce to You 2020: How to succeed in the all-digital, work-from-anywhere world

Slack, Hyperforce, Einstein Automate, Bentley, AT&T and more – check out all the announcements and the incredible guests who joined Marc Benioff in the Dreamforce to You Keynote, live from San Francisco.... Read More

Dreamforce, Events, Salesforce Ohana, Digital Transformation, Customer Success, Future of Work

Dec 01, 2020 By Salesforce India

7 Sure-shot Tactics to Increase your Sales this Festive Season

This festive season is unlike any other, for consumers as well as retailers. Even with stores opening and malls putting out the red carpet, most shoppers are still reluctant to engage in physical retail therapy, and will prefer to shop online. So how are you connecting with customers who are stuck... Read More

Digital Transformation