Feature

Feb 18, 2021 By Salesforce India

Infographic: Four trends that will Change the B2C Consumer Purchase Journey Forever

Let’s face it: consumers are more empowered than ever before and evolving faster than businesses would have imagined. The only way forward for consumer-facing businesses is to try and keep up with the changes that this new buyer is about to drive. ... Read More

Customer Engagement

Feb 16, 2021 By Salesforce India

Hyper-personalisation: A Game Changer for Financial Services in India

Using technology to increase hyper-personalisation can greatly enhance financial services. Learn more in this infographic.... Read More

Customer Engagement

Feb 15, 2021 By Amanda Lane

The Spring ’21 Release Is About To Bloom — Preview It Now!

Mark your calendar for February 15 when all release innovations will be globally available.... Read More

IT, CIO, Digital Transformation, Seasonal Release

Feb 11, 2021 By Salesforce India

Infographic: The 4 Building Blocks of a Successful Digital Adoption Strategy

Countless organisations across the world trust Salesforce Customer 360 to connect with their customers in a whole new way. With solutions for every business type, company size, and job role, Salesforce Customer 360 is a one-stop solution for companies embarking on a digital transformation... Read More

Digital Transformation, Salesforce Success Guide

Feb 10, 2021 By Salesforce India

Infographic: What Customer Connection Means Now

More customers believe a company’s trustworthiness matters more now than a year ago. Here's what companies can do to build trust with customers.... Read More

Research, Customer Engagement, Customer Experience

Feb 09, 2021 By Nivedita Sharma

Reimagining Education for a Digital-first World

Discover how educational institutions can effectively digitise learning by putting students at the centre of the experience.... Read More

Digital Transformation

Feb 04, 2021 By Megan Petersen

13 Trailhead badges for your best start to 2021

Salesforce admins are using Trailhead to be more productive, reinforce their CVs and build in-demand skills. Megan Petersen shares the top badges to earn as you prepare for 2021.... Read More

Careers, Future of Work, Practical Tips, TrailheaDX

Jan 28, 2021 By Archana Sinha

5 Marketing Tips to Make your Brand a Millennial Favourite

Millennials make up nearly 30% of the Indian population. But many brands struggle to market to this demographic, let alone sell to them.... Read More

Digital Transformation

Jan 25, 2021 By Bill Patterson

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Today, as field service appointments increase, the need for safe, fast, and complete service delivery — the first time — becomes even more important... Read More

Future of Work, Customer Service, Service, Service Cloud