Vasudeva Rao Munnaluri

Vasudeva Rao Munnaluri, Regional Sales Director, Salesforce India is responsible for the Service Cloud business in India. He has over 26 years of experience working in Technology Products & Services companies. He has worked with customers across various industries in helping them adopt the right solutions to address their business priorities.

Dec 16, 2020 By Vasudeva Rao Munnaluri

Service Resilience in India

Over the past few years in India, more and more service leaders have been looking to technology to solve their problems. The pandemic has kicked that trend into high gear. That’s because maintaining service resilience in this unique time has meant overcoming unique challenges.... Read More

Future of Work

Aug 05, 2020 By Vasudeva Rao Munnaluri

Human CSRs as the Game-Changers for Customer Service

The digitally savvy customer of today has pushed the frontiers of customer service, forcing businesses to extend superior customer service anytime, anywhere. And contact centres are expected to adapt to the ever-increasing volumes of customer queries and complaints, efficiently and... Read More

Customer Engagement