Feature

Mar 11, 2021 By Salesforce India

Infographic: Recharge your Business with a Sales Team Upgrade

An efficient sales team ensures leads turn into customers quickly. This IG tells you how Salesforce Sales Cloud can improve your team’s performance at every step of the sales process.... Read More

Digital Transformation

Mar 09, 2021 By Arundhati Bhattacharya

Don’t Give Up Even When You Can’t See the Road Ahead: 5 Leadership Lessons for Women

This International Women’s Day, Salesforce India’s Chairperson and CEO, Arundhati Bhattacharya shares her best advice for women to succeed in their careers.... Read More

Business as a Platform for Change

Mar 08, 2021 By Salesforce India

Inside the Heads of Women: What’s the Strangest Question You’ve Been Asked through your Career?

This video aims to create awareness about deep-seated gender biases that still exist in professional spaces.... Read More

Business as a Platform for Change

Mar 05, 2021 By Salesforce India

3 Women from Salesforce India Share Their Inspiring Stories and Advice

We’re delighted to celebrate the achievements of four amazing women from Salesforce India who are breaking barriers, and paving the way for other women to succeed. Here are their inspiring stories and best pieces of advice for other women to thrive in their careers. ... Read More

Business as a Platform for Change

Mar 01, 2021 By Archana Sinha

Accelerate for Marketing Success in a Post-Pandemic World

Senior Director, Marketing Salesforce India, Archana Sinha decodes a marketer’s enhanced roles and how technology can help them overcome new marketing challenges with the effective 3R Framework. Read on for much more.... Read More

Customer Engagement

Feb 24, 2021 By Mark Abramowitz

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

Service professionals are measuring how much work it takes for a customer to get the information they need from their brand.... Read More

Service, Service Cloud, Research, Customer Engagement

Feb 23, 2021 By Sridhar H

Navigating Customer Service Transformation with Technology: Insights from the Salesforce State of Service Report

With social distancing and lockdown dictating the terms, the spotlight was firmly on customer service last year as case volumes from anxious customers shot up. But high performing teams pivoted on technology to provide personalised service led by empathy. Building on lessons learnt during the... Read More

Customer Engagement