Shonnah Hughes

Shonnah Hughes is the Global Product Growth & Innovation Evangelist at GetFeedback by Survey Monkey and a Salesforce MVP. She is passionate about Tech Equity, Accessibility, Equality and Customer Experience. Find her on Twitter at @SaaSy_Sistah or LinkedIn.

Jun 26, 2020 By Shonnah Hughes

How Emotional Intelligence Increases Customer Loyalty

Customer service representatives and social media users are no strangers to the growing phenomena of “cancel culture.” As humans, however, we crave interaction and acceptance. So why is it now common to cancel services after a single negative interaction? How can we use emotional intelligence (EQ)... Read More

Customer Engagement, Customer Service, Customer Experience, Leading Through Change