This post is the second in a series of four from the State of Service report 4th edition. Topics include how to navigate new customer engagement standards, creating holistic customer views and service agent success. ...
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This post is the first in a series of four from the State of Service report 4th edition. Topics include agent agility and the service demand surge, service extension to sales and marketing and beyond and how to invest in employees' experience for service success. ...
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Decision makers in the UAE are leading the global field in customer service provision. Learn from their top KPIs for customer service reps in the UAE....
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To see how service leaders are surviving in the new normal, we surveyed over 7,000 customer service pros from 33 countries and 6 continents. Check out our latest blog to see how to close the gap....
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Find out how customer-centric service leaders in South Africa are prioritising these top 3 key performance indicators to keep up with customer needs....
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The technology is available for providing a great customer experience during phone contact, so why do so many businesses struggle? Find out how Vonage Contact Center for Salesforce is key....
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According to Salesforce’s State of Service report, 78% of service organisations have changed or reprioritised their KPIs in the wake of the pandemic. Read on to see the top five key performance indicators that are helping today’s service teams navigate a changing climate....
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Digital intelligence company Cellebrite is transforming the customer experience. We caught up with Yoav Silberman to learn about the innovative digital commerce portal he’s built and his tips for optimising revenue....
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