According to Salesforce’s State of Service report, 78% of service organisations have changed or reprioritised their KPIs in the wake of the pandemic. Read on to see the top five key performance indicators that are helping today’s service teams navigate a changing climate....
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Digital intelligence company Cellebrite is transforming the customer experience. We caught up with Yoav Silberman to learn about the innovative digital commerce portal he’s built and his tips for optimising revenue....
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Salesforce was named the #1 Best Workplace in France by Great Place to Work. This is our fourth year on this prestigious list and the third time that we were named #1. ...
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RefugeeForce aims to challenge and remove the stigma of what it means to be a refugee. So far, more than 60 participants have completed its programme and the team is keen to expand. ...
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Today’s connected customer is increasingly digital-first and making use of every possible channel. Does your brand’s omnichannel strategy deliver? ...
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The European retail industry drastically shifted due to the COVID-19 pandemic, as shoppers turned to e-commerce. Read our latest blog for a review of the European digital commerce landscape....
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From omnichannel to AI, we spoke to Matt Dixon, Chief Research and Innovation Officer at Tethr and Co-author of The Effortless Experience, about what customer service excellence means in today’s landscape....
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Our latest blog takes a deep dive into Salesforce’s State of Commerce report, where we look at how B2C operators are transforming to meet the demands of the new commerce landscape....
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Neuroscientist and CEO, Dr. Vivienne Ming, shares her incredible story and how, as a transgender woman, she experienced society’s unequal expectations firsthand....
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