State of service report 4th edition

Learn Top KPIs from 7,000 Service Pros!

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small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

Discover

What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Mar 24, 2021 By Rebecca Mackenzie

Emerging Trends Unify People and Processes Deliver Seamless Customer Engagement

From omnichannel to AI, we spoke to Matt Dixon, Chief Research and Innovation Officer at Tethr and Co-author of The Effortless Experience, about what customer service excellence means in today’s landscape.... Read More

Service Cloud, Customer Experience, Customer Service, Customer Engagement, Thought Leadership, Leadership Insights

Feb 04, 2021 By Sebastian Wieland

What Will the 5G-Fueled Future Look Like? Takeaways from Our Telecoms Show

In our recent Salesforce Live: Switzerland show for telecommunications, we explored the telco industry’s relationship to past and future change, with a particular focus on 5G. Take a look at our key takeaways.... Read More

CEO, Customer Service, IT, Cross-Channel Marketing, Corporate Culture, Innovation, Customer Experience, Customer Journey, Digital Transformation

Dec 30, 2020 By Salesforce EMEA

Why Customer Feedback Is the Best Tool for Improvement

When customers tell you how they feel, are you really listening? Read our latest blog to find out why customer feedback is such a valuable tool in business improvement.... Read More

Customer Service, Future of Work, Customer Engagement

Dec 21, 2020 By Michael Kuebel

Leading Analyst Study: A New CX Focus for Field Service Delivery

Field service organisations need customer-centricity and empathy at scale for greater agility and innovation at the customer point of need. IDC and Salesforce have recently commissioned a new report that looks at the new CX focus for field service delivery.... Read More

Customer Experience, Customer Service, Service, Artificial Intelligence, Digital Transformation, Customer Success

Dec 01, 2020 By Kelly Zeilemaker

Picnic and VANEIGENS: Scaling up Customer Services

What happens when you suddenly grow faster than expected and your platforms aren’t ready yet for rapid expansion? How do you simplify the technology base to enable growth, safeguard service quality, and even prepare for global expansion? Dutch online grocers, Picnic, found a solution.... Read More

Customer Service, Customer Engagement, CRM, Customer Success, Service, Digital Transformation

Nov 02, 2020 By Maria Armishaw

The Accelerating CX Imperative (And How to Reimagine Yours)

Download this new InfoBrief by IDC and Salesforce to understand how businesses can transform field service into lifetime customer value and deliver superior experiences for field engineers, their supervisors and customers alike.... Read More

Customer Experience, Customer Service, Service, Artificial Intelligence, Digital Transformation

Sep 25, 2020 By Salesforce EMEA

Bridging the Connected Consumer Expectation Gap

From the moment they start browsing to the point when they complete their purchase, savvy shoppers are looking for five-star service. Learn how to bridge the expectation gap and transform those negative customer satisfaction statistics into glowing positives. ... Read More

Customer Engagement, Customer Service, Service, Retail, Commerce, Marketing Cloud

Sep 23, 2020 By Madison O'Connell

How to Create Help Centre Content for Your Website

Customers want to connect with companies quickly and efficiently, which is why having a good help centre is crucial. Check out our blog to find out how to create great help centre content. ... Read More

Customer Engagement, Customer Service, Service

May 19, 2020 By Salesforce EMEA

Empowering Communities in Crisis: How Wsparcie dla Szpitala Connected Hospitals With Donors

In March of 2020, Poland found itself in the grip of a global pandemic. With the borders shut, Covid infections rising and crucial supplies dwindling, members of the public were stepping up to try and help hospitals on the front line. ... Read More

Salesforce Ohana, Leading Through Change, Not for Profit, Healthcare & Life Sciences, Health Cloud, Customer Service

Editors' Picks

Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros

State of service report 4th edition

Learn Top KPIs from 7,000 Service Pros!

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Emerging Trends Unify People and Processes Deliver Seamless Customer Engagement

What Will the 5G-Fueled Future Look Like? Takeaways from Our Telecoms Show

Why Customer Feedback Is the Best Tool for Improvement

Leading Analyst Study: A New CX Focus for Field Service Delivery

Picnic and VANEIGENS: Scaling up Customer Services

The Accelerating CX Imperative (And How to Reimagine Yours)

Bridging the Connected Consumer Expectation Gap

How to Create Help Centre Content for Your Website

Empowering Communities in Crisis: How Wsparcie dla Szpitala Connected Hospitals With Donors

Editors' Picks

Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros

Why Customer Feedback Is the Best Tool for Improvement

3 Things to Do with Your Data to Enhance the Customer Experience

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

State of service report 4th edition

Learn Top KPIs from 7,000 Service Pros!

Get our bi-weekly newsletter for the latest business insights.

small business

data culture

SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific