In this blog, Quooker’s COO Geertjan Woltjes shares his advice on the most important components for a great consumer experience, and how the company’s platform supports that....
Read More
We spoke to Daniel Gebler, CTO at online supermarket Picnic to find out how he’s leveraging the company’s data to create an enhanced customer experience at every touchpoint....
Read More
This post is the first in a series of four from the State of Service report 4th edition. Topics include agent agility and the service demand surge, service extension to sales and marketing and beyond and how to invest in employees' experience for service success. ...
Read More
Decision makers in the UAE are leading the global field in customer service provision. Learn from their top KPIs for customer service reps in the UAE....
Read More
Find out how customer-centric service leaders in South Africa are prioritising these top 3 key performance indicators to keep up with customer needs....
Read More
According to Salesforce’s State of Service report, 78% of service organisations have changed or reprioritised their KPIs in the wake of the pandemic. Read on to see the top five key performance indicators that are helping today’s service teams navigate a changing climate....
Read More
