STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

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What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Feb 03, 2023 By Salesforce EMEA

Four powerful personalisation tactics for financial services in South Africa

Discover how this South African bank uses personalisation to add more value to customers, increase employee effectiveness, and improve financial inclusion.... Read More

Financial Services, Personalization, Marketing Personalization

Jan 10, 2023 By Salesforce EMEA

Discover how customer expectations have changed

Insights from Salesforce’s State of the Connected Customer: Ireland Edition on changes to customer engagement and customer expectations. ... Read More

Customer Engagement, Personalization

Oct 27, 2022 By Muralidhar Krishnaprasad

A CDP Is a Powerful Tool — Here’s How To Make It Work for You

What can a Customer Data Platform do for your brand? Read on to learn how CDPs connect customer data so every team can understand how a customer interacts with you on every platform.... Read More

Customer Journeys, Personalization

Dec 23, 2020 By Emily Fultz

How Personalised Data Helps CMOs Drive Marketing Performance

Personalised data helps marketing leaders better measure ROI. Here’s what you need to know to anticipate customers' next purchase.... Read More

Marketing, Marketing Cloud, Customer Experience, Data Management, Personalization

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Four powerful personalisation tactics for financial services in South Africa

Discover how customer expectations have changed

A CDP Is a Powerful Tool — Here’s How To Make It Work for You

How Personalised Data Helps CMOs Drive Marketing Performance

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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STATE OF SERVICE

Future of Customer Service is Personalised

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small business

data culture

SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised