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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

December 13, 2019 By Salesforce Canada

Ready To Make Your First Sale On Instagram?

Many people are probably quicker to associate Instagram with the word “selfies” than “shopping,” but that’s about to change. The volume and amount of time people spend on Instagram — not only looking at content but interacting with it through likes and comments — means it has quickly evolved into... Read More

Sales, Social Media

December 11, 2019 By Salesforce Canada

A Day in the Life of a Sales Manager: What Do They Do?

From start to finish, a day in the life of a sales manager is a mix of routine, process fulfillment, data analysis, accountability checks, and coaching. Although their directive — to get more sales — is simple, to be successful at their jobs, sales managers must balance selling with customer... Read More

Sales

December 9, 2019 By Salesforce Canada

The True Value Of Your Conversion Rate

Win an athletic competition like a race and you might get a trophy, cash, a paper certificate or simply bragging rights. All of these things represent a sort of prize, but they can make the experience of victory feel very different. This is not unlike achieving a “conversion" within a... Read More

Sales

December 6, 2019 By Salesforce Canada

No Matter What, You Still Need Customer Service Reps

Anyone can rhyme off a bad experience that soured them on the promise of customer service. This can range from being kept on hold indefinitely and having no one respond to a message or post on social media to an urgent email message that seems to disappear into the ether. This is why, at first,... Read More

Customer Service

December 4, 2019 By Jessica Bennett

Beyond the Help Desk: How IT Keeps a Business Running

When the printer breaks or the company website goes down, it’s time to get help from the IT department. Too often, however, the appreciation for the IT team stops there. Many company leaders have little or no idea what their IT department does, or, more importantly, what their information... Read More

December 2, 2019 By Salesforce Canada

How To Manage A Client Relationship When Your Personalities Are Different

You may not need a degree in psychology to have a career in sales, but you have to know how to read people -- and how to adjust your approach accordingly. When you’re initially pitching a new client, for example, the first thing they’re probably thinking about is not just your company or the... Read More

Sales

November 29, 2019 By Salesforce Canada

How To Sell A Product That's Too Good

Under the list of “Nice Problems To Have,” this one has to be near the top: a product that’s so popular you’re running out of potential new customers. If we’re honest, a lot of what sales teams are forced to bring to market have their flaws, or at least some tradeoffs that make growing a base of... Read More

Sales

November 27, 2019 By Salesforce Canada

What You Need to Do to Become a Leader at Your Company

If you've just started at a new company and you're working in an entry-level or associate role, leadership positions may feel beyond your reach. But it doesn't matter what your personality type is or how much experience you have. With time and effort, you can become a leader. What does it mean to... Read More

Leadership Insights, Leadership

November 25, 2019 By Salesforce Canada

How To Use Case Studies To Make The Sale

The best case studies are truly the gifts that keep on giving -- but only when you know when to give them to your customers. Beyond the fact that every case study reflects a successful sale, it also provides a detailed look into the kind of customer experience you offer. This includes some... Read More

Sales

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

Ready To Make Your First Sale On Instagram?

A Day in the Life of a Sales Manager: What Do They Do?

The True Value Of Your Conversion Rate

No Matter What, You Still Need Customer Service Reps

Beyond the Help Desk: How IT Keeps a Business Running

How To Manage A Client Relationship When Your Personalities Are Different

How To Sell A Product That's Too Good

What You Need to Do to Become a Leader at Your Company

How To Use Case Studies To Make The Sale

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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