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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

September 16, 2020 By Salesforce Canada

Why Loblaw Used Compassion As the Cornerstone Of Our COVID-19 Response

By Janet Lin Even when most businesses went into lockdown in response to COVID-19, Canadians still needed to feel there was somewhere safe they could go to get food, medications and other essential products. As Canada’s leading food and pharmacy retailer, Loblaw had a big role to play in responding... Read More

Customer Story, Leading Through Change

August 31, 2020 By Kamal Tahir

Post-Pandemic Grocery Shoppers Will Want Personalization, Options Galore

In January 2020, only 5% of grocery purchases were made online. Then, COVID-19 arrived. Almost overnight, grocery stores and other businesses selling essential goods experienced an unprecedented spike in demand. Consumers faced empty shelves for some items and long lines due to social distancing... Read More

Commerce, Commerce Cloud, Future of Work, Consumer Goods, Leading Through Change, Retail

August 26, 2020 By Salesforce Canada

Keeping Customers And Communities Connected: Cogeco’s COVID-19 Response

By Martin Aubut An Internet connection may not be quite as important as food and water, but during COVID-19 it’s probably safe to say it became an important staple for consumers and businesses alike. For those living in a small, quarantined area, for example, services like phone, TV and Internet... Read More

Leading Through Change, Customer Story

August 21, 2020 By JR Linne

Say Goodbye to Browsing: Retail Shopping in 2020 Gets a Total Makeover

Get the New Retail Playbook, your guide to building trust with today's shoppers. Now that all 50 states have relaxed stay-at-home measures, retailers large and small are reopening physical stores. But when they do, little in retail will seem familiar to shoppers or store associates. The pandemic... Read More

Digital Transformation, Commerce, Leading Through Change, Retail, Reopen Safely

August 12, 2020 By Salesforce Canada

Premier Tech Proves It’s Still Possible For Global Businesses To Offer A Local Touch During COVID-19

By Philippe Hammond Packaging is an essential part of manufacturing, whether you’re talking about feed for animals or food for humans. It’s one of several areas Premier Tech has made its speciality over the past 97 years — and an area where we continue to flourish, even during COVID-19. Within our... Read More

Customer Story, Leading Through Change

July 8, 2020 By Salesforce Canada

The Play-By-Play On MLSE’s Effort To Bring Toronto Back To Its Feet

By Chef Chris Zielinski, Culinary Director, MLSE On June 13, 2019, the Toronto Raptors won the 2019 NBA Championship, for the first time in franchise history, and marked a historic moment at Scotiabank Arena in terms of teamwork, all-out effort and community spirit. Though we might never have... Read More

Customer Story, Leading Through Change

June 24, 2020 By Salesforce Canada

How D2L is Changing Learning in a Changing World

By April Oman, Senior Vice President of Customer Engagement For the last 20 years, our unofficial motto at D2L, a Canadian-headquartered education-technology company, has been “changing the way the world learns.” We’ve been steadily delivering on that motto year after year, growing into a global... Read More

Customer Story, Leading Through Change

June 15, 2020 By Sarah Aerni

How to Adjust Your AI Strategy to Address Volatility in a Time of Crisis

In the face of COVID-19, we’ve changed how we interact with friends, families, colleagues — and businesses. As our behavior has shifted, so has the data connected with it. Now your models may be producing atypical results. Businesses now face a shared challenge: how do you predict the... Read More

Artificial Intelligence, Leading Through Change

June 12, 2020 By Jim Alkove

Is Your Remote Environment Secure? Here’s How to Keep It Safe

We’ve witnessed the largest workforce transformation in history when the world went remote almost overnight in March. As Salesforce’s Chief Trust Officer, I partner with teams across the company to ensure we seamlessly continue to deliver our service in this new environment while our global... Read More

Future of Work, Salesforce Ohana, IT, Leading Through Change, Best Practices

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Customer Success

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

Why Loblaw Used Compassion As the Cornerstone Of Our COVID-19 Response

Post-Pandemic Grocery Shoppers Will Want Personalization, Options Galore

Keeping Customers And Communities Connected: Cogeco’s COVID-19 Response

Say Goodbye to Browsing: Retail Shopping in 2020 Gets a Total Makeover

Premier Tech Proves It’s Still Possible For Global Businesses To Offer A Local Touch During COVID-19

The Play-By-Play On MLSE’s Effort To Bring Toronto Back To Its Feet

How D2L is Changing Learning in a Changing World

How to Adjust Your AI Strategy to Address Volatility in a Time of Crisis

Is Your Remote Environment Secure? Here’s How to Keep It Safe

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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