JR Linne

JR Linne is the Director of Retail Industry Solutions, Salesforce’s go-to-market team. JR empowers retailers to create world-class shopping experiences and reach their digital transformation goals in an ever-changing industry. He is a thought leader, avid learner, and advisor who believes that retailers thrive through technology, and guides customers to harness the full potential of Salesforce. Connect with him on LinkedIn.

August 24, 2020 By JR Linne

The Profoundly and Permanently Altered Role of the Retail Associate

Get the New Retail Playbook, your guide to building trust with today's shoppers. Remember when retail associates chatted with shoppers, helped them select merchandise, adjusted fit, and assisted customers with slipping their feet into shoes? Those niceties may represent a bygone era of retail. It’s... Read More

Reopen Safely, Commerce, Retail

August 21, 2020 By JR Linne

Say Goodbye to Browsing: Retail Shopping in 2020 Gets a Total Makeover

Get the New Retail Playbook, your guide to building trust with today's shoppers. Now that all 50 states have relaxed stay-at-home measures, retailers large and small are reopening physical stores. But when they do, little in retail will seem familiar to shoppers or store associates. The pandemic... Read More

Digital Transformation, Commerce, Leading Through Change, Retail, Reopen Safely