Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

May 7, 2020 By Salesforce Canada

Salesforce Q1 Shopping Index: Insights And Action Items For Canadian Retailers

Canadian retailers, like their peers all around the world, had little time to prepare for the impact of COVID-19 on their businesses, and the time they have now probably raises more questions than answers. Though customers will gradually be allowed to visit physical stores as the outbreak is... Read More

Leading Through Change, Retail, Commerce

May 5, 2020 By Salesforce Canada

How Canadian Retailers Are Supporting Shoppers Amidst the New Normal

This is a defining moment in retail. With COVID-19 creating an international emergency, the majority of Canadians have been sheltering in place for more than a month now. The result is a massive spike in demand for groceries and other household essentials alongside widespread concerns about safety... Read More

Commerce, Leading Through Change, Retail, Customer Engagement

April 29, 2020 By Isabel Gonçalves

How to Be Inclusive of Working Parents During Times of Crisis

With schools closed in 188 countries, there are now more than 1.5 billion students learning from home. The COVID-19 pandemic is impacting many parents as they juggle working, parenting, and homeschooling. It’s clear this is anything but business as usual. For example, the other day, my colleague... Read More

Business as a Platform for Change, Leading Through Change, Equality, Leadership

April 27, 2020 By Carolyn Warsham

How to Calm Anxiety and Stress With Wellness Innovator Arianna Huffington

“We are living in a metaphorical hurricane,” says Thrive Global and Huffington Post founder Arianna Huffington. “But even in the middle of the most ferocious hurricane, there is a place of calm.” In this video, the first in her weekly wellbeing-focused series for Salesforce, Huffington shares three... Read More

Future of Work, Leading Through Change, Salesforce Ohana

April 24, 2020 By Laura Woods

Video: An Overview of the New Programs We've Rolled Out, Responding to the Pandemic

Today, Salesforce Senior Vice President of Employee Marketing and Engagement Jody Kohner provides a lens into the rapid changes taking place at our company as Salesforce adapts to life and work during a pandemic. Guided by the desire to ramp up communication and to provide radical transparency for... Read More

Business as a Platform for Change, Leading Through Change, Leadership, Corporate Culture

April 22, 2020 By Anna Rosenman

How to Update Your Site Faster in Times of Crisis: 5 Tips

Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time. Commerce leaders face a unique need to keep a mountain of content current – all while their content teams work from home. You and your content team may feel it’s impossible to respond fast... Read More

Customer Engagement, Commerce, Leading Through Change, Salesforce CMS, Retail

April 20, 2020 By Mark Abramowitz

What You Can Do In One Hour to Enhance Your Self-Service

Customers are visiting FAQ pages more frequently, signing into customer portals regularly, and reaching out across all channels for help in navigating the uncertainty during the coronavirus pandemic. As your team works day in and day out to make your customers feel supported and cared for, your... Read More

Digital Transformation, Leading Through Change, Customer Service, Service Cloud, Service

April 17, 2020 By Adam Kirsh

Small Businesses Are There for Us – Now They Need Us More Than Ever

Living in Canada means being surrounded by small businesses that make almost everything we do easier, more enjoyable or both. Some of us stop by the same pâtisserie or coffee shop every morning on the way to work. You might have a tailor near your home that’s ensured your clothes have fit for some... Read More

Small Business, Leading Through Change

April 13, 2020 By Andrew Albert

Deploy a Crisis Response App to Support Your Workforce and Business Continuity

Over the last month, business practices have changed around the world. Routines are no longer the same, and we’re figuring out where to focus and how to pivot based on changing data and operational considerations. Yet, it’s awe-inspiring to see individuals and teams, all across the world, finding... Read More

Customer Engagement, AppExchange, Apps, IT, Leadership, Leading Through Change

Editors' Picks

Customer Success Stories

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Salesforce Resource Center: Free Articles, Videos, Tips & More