September 24, 2018 By Salesforce Canada

One Customer Service Rep May Be Enough

Here’s how a single customer service rep could cover off anything that transpires, at least in some scenarios, and how they could decide when it might make sense to add more people to assist.... Read More

Customer Service

September 3, 2018 By Salesforce Canada

Make Customers Loyal for the Biggest Competitive Edge

What is the value of each of your existing customers? It’s likely you know exactly what that value is, based on historical data and both short- and long-term projections of average revenue realized from your customers. ... Read More

Customer Service

August 24, 2018 By Salesforce Canada

What To Do To Make Sure Your Customer Loyalty Program Works

Brands may strive for a one-to-one relationship with their customers, but the most successful make sure they’re building a community of customers as well.... Read More

Customer Service

August 15, 2018 By Salesforce Canada

Sales Director Joel Kuntz reveals how he’s creating a more customer-centric business with Salesforce

“Being a Trailblazer means not taking no for an answer – if you hit a roadblock, it’s not the end; it’s just a person you haven’t convinced yet.” ... Read More

Customer Service

August 8, 2018 By Salesforce Canada

Improve Your Customer Experience with the Power of Facebook

As it slowly became one of the biggest online platforms in the world, many Canadian companies were quick to recognize Facebook as a critical social media channel for their marketing efforts. ... Read More

Customer Service

July 25, 2018 By Salesforce Canada

3 Ways To Improve Customer Service Interactions Through Visualizations

Visualizations might seem a little forced the first time you try them, but they are an exercise in helping a customer service team think about customers as individual people, rather than a queue to get through.... Read More

Customer Service