April 15, 2019 By Salesforce Canada

How Social Media Is Both A Tool And A Member Of The Team

The best social media strategies don’t simply offer an additional channel for customers -- they provide an opportunity to deepen the relationship. When customers see such tools as an extension of the team, that’s guaranteed to happen. ... Read More

Customer Service

March 27, 2019 By Salesforce Canada

5 Ways To Determine If Your Customer Service Is Good Enough

Determining if your customer service is good enough can involve a mixture of both formal methods as well as more qualitative indicators that can be discussed in team meetings. ... Read More

Customer Service

March 20, 2019 By Salesforce Canada

What B2C And B2B Customer Service Reps Can Learn From Each Other

Though these worlds sometimes seem very far apart, it behooves those running customer support operations in either environment to make sure they look for inspiration and best practices from their counterparts. ... Read More

Customer Service

March 18, 2019 By Salesforce Canada

6 Examples of Startups Doing Customer Service Right

The following are hypothetical examples, but they can and do happen within real world startups -- the ones whose customer service prowess suggests we’ll be hearing about them for a long time to come.... Read More

Customer Service

March 1, 2019 By Tony Bone

How To Extend Your Case Management Solution

Our case management capabilities continue to help organizations in ways they might never have imagined.... Read More

Customer Service

February 25, 2019 By Salesforce Canada

First-Name Basis: How to Help Customer Service Reps Get to Know Customers

Follow these steps and you'll learn more about who your customers are, they’ll be developing a completely different impression about who you are as a company, too. ... Read More

Customer Service

February 4, 2019 By Salesforce Canada

The Tech And Tools Your Customer Service Team Needs

With these customer service tools, your team will be ready for anything -- and they’ll be able to accomplish everything your customers expect, and more. ... Read More

Customer Service

January 18, 2019 By Salesforce Canada

Why You Need To Embrace The Digital Service Revolution. Right Now.

Great service is not just about what a company does for its customers, but how it does it. ... Read More

Customer Service

January 16, 2019 By Salesforce Canada

How To Explain Artificial Intelligence To Your Customers

Artificial intelligence has made so many headlines over the past two years -- both good and bad -- that startups entering the space need to think carefully about how they position the technology to their customers and prospects. ... Read More

Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

How Social Media Is Both A Tool And A Member Of The Team

5 Ways To Determine If Your Customer Service Is Good Enough

What B2C And B2B Customer Service Reps Can Learn From Each Other

6 Examples of Startups Doing Customer Service Right

How To Extend Your Case Management Solution

First-Name Basis: How to Help Customer Service Reps Get to Know Customers

The Tech And Tools Your Customer Service Team Needs

Why You Need To Embrace The Digital Service Revolution. Right Now.

How To Explain Artificial Intelligence To Your Customers

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific