December 17, 2018 By Salesforce Canada

How to Use Your Customer’s Constant Connectedness to Your Advantage

No matter what kind of tactics you use, you’ll get your best results when you look at the data to identify the right time -- as well as the right channels -- to begin or continue a conversation with them. ... Read More

Customer Service

November 28, 2018 By Salesforce Canada

5 Ways for Keeping Customer Service Personal

The more you humanize your customer service, the more customers will likely start treating chatbots, portals and even automated phone trees as though they were living, breathing members of your team. ... Read More

Customer Service

November 12, 2018 By Salesforce Canada

Why Companies Choose Salesforce to Connect Field Service to Their Customer Experience

Whether they are installing a product on a customer site or making an essential repair that fixes a problem, field service teams need to be as productive, as efficient and as effective as possible.... Read More

Customer Service

November 9, 2018 By Tony Bone

A Case Is Not Just A Case

If I buy these Service Cloud licenses from you, that’s great and it solves our contact centre problem, but what else can they do?... Read More

Customer Service

November 2, 2018 By Salesforce Canada

How to Engage with Your Company’s Biggest Fans

Instead of thinking of your fan base as a goal that you’ve achieved, consider them a foundation for future success. Once you’ve got some, this is what you should think about doing next.... Read More

Customer Service

October 29, 2018 By Salesforce Canada

Sunup to Sundown, How Companies Use AI to Improve Consumers’ Lives

Artificial intelligence has become a part of our daily lives. In order to keep up with connected, informed, and demanding customers, companies have to use powerful technology the right way to anticipate, assist, and attract them.... Read More

Customer Service

October 24, 2018 By Jessica Bennett

Turn Your Customer Service Team into a Source of Revenue

You can help your business thrive by investing more time, resources, and support in your customer service team. Empower your reps and then watch how they delight your customers and grow your bottom line. ... Read More

Customer Service

October 19, 2018 By Jessica Bennett

Five Ways to Ensure Your Company Is Customer Centric

No company can change the way their marketing, sales, customer service, and other departments operate overnight, but your leadership can make the decision to adopt a customer-centric mindset.... Read More

Customer Service

October 5, 2018 By Salesforce Canada

A Day in the Life of a Customer Service Rep

There may be no ideal way to structure the average day for a customer service rep, but the breakdown that follows gives you a sense of what a modernized version of their shift could look like.... Read More

Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

How to Use Your Customer’s Constant Connectedness to Your Advantage

5 Ways for Keeping Customer Service Personal

Why Companies Choose Salesforce to Connect Field Service to Their Customer Experience

A Case Is Not Just A Case

How to Engage with Your Company’s Biggest Fans

Sunup to Sundown, How Companies Use AI to Improve Consumers’ Lives

Turn Your Customer Service Team into a Source of Revenue

Five Ways to Ensure Your Company Is Customer Centric

A Day in the Life of a Customer Service Rep

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