August 9, 2019 By Salesforce Canada

Good Versus Great Customer Service: A Comparison

Good customer service is expected. Customers expect you to get their orders right. They expect a speedy turnaround on service. They expect a transaction without hiccups. As customers, we expect good customer service but, unfortunately, when we get it, we generally forget it within minutes. The... Read More

Customer Service

August 2, 2019 By Kathleen Garvin

Your Most Important Customer Service Rep is Your CEO

Stop me if you’ve heard this one before: “It starts at the top.” It's a cliché because it’s true. Company culture, values, mindset, you name it — in a traditional, hierarchical organization, you can tell what a business prioritizes based on the actions of its CEO. And this includes the importance a... Read More

Customer Service

July 15, 2019 By Salesforce Canada

A Well-Designed Website Helps Your Customer Service. No, Really.

Learn how to connect the dots between your website and a customer service experience that brings out the best in your team. ... Read More

Customer Service

July 8, 2019 By Salesforce Canada

What Your Customer Service Rep Should Do On Their First Day

Think of this as a checklist you or your customer service manager can use to offer new reps the best possible start with your company.... Read More

Customer Service

June 21, 2019 By Salesforce Canada

How Salesforce Canada Supports the LGBTQ+ Community

When the annual Pride Parade hits the streets of Toronto on June 23, anyone attending is going to see a wide variety of floats, colourful outfits, people of diverse backgrounds — and more than 500 Salesforce employees. ... Read More

Customer Service

June 17, 2019 By Salesforce Canada

Get Ready! Salesforce Connections Is Happening

Salesforce Connections is not just about driving engagement with customers, but staying engaged with your professional community long after you get back to the office.... Read More

Sales, Marketing, Customer Service

June 14, 2019 By Salesforce Canada

4 Extraordinary Ways To Act On Salesforce’s State Of The Connected Customer Report Today

Explore some of the most significant stats in the State Of The Connected Customer Report, and how you can start using them to reach “extraordinary” in your business today: ... Read More

Customer Service

May 31, 2019 By Jason Dimaio

9 Customer Service Training Ideas You Can Try Right Now

When your customers come calling, and they can feel your excitement and appreciation for their business, they will return that warmth with a similar zeal and continue adding to your bottom line.... Read More

Customer Service

April 26, 2019 By Salesforce Canada

‘Easy’ Customer Service: What Does That Mean, Anyway?

Master the steps we’ve outlined in this post to redefine your customer service experience, however, and you might find identifying and recruiting customer ambassadors a lot smoother -- maybe even easy. ... Read More

Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

Good Versus Great Customer Service: A Comparison

Your Most Important Customer Service Rep is Your CEO

A Well-Designed Website Helps Your Customer Service. No, Really.

What Your Customer Service Rep Should Do On Their First Day

How Salesforce Canada Supports the LGBTQ+ Community

Get Ready! Salesforce Connections Is Happening

4 Extraordinary Ways To Act On Salesforce’s State Of The Connected Customer Report Today

9 Customer Service Training Ideas You Can Try Right Now

‘Easy’ Customer Service: What Does That Mean, Anyway?

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