FICO Support faced several key obstacles to delivering amazing customer service.
These included:
Low portal adoption
Limited business visibility in metrics
Poor case queueing
No email integration
A six month lead time for making changes to their system
The company, which provides...
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One key way to sell more is to understand the buying mode of the decision maker and then catalog it in an iPad app such as FatStax. This app integrates with Salesforce, to provide the right information on that call.
Here are the three main buying modes:
1. Status Quo: The buyer is...
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For all of you sales leaders out there,
here is an excerpt from CEO Marc Benioff's book "Behind the Cloud." This time,
Marc delves into The Sales Playbook and offers us a look at winning over your
first customers by treating them like partners.
Thanks
to our developers’...
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At Dreamforce, small business is big business.
You likely
don’t classify yourself as a small or medium business. You see yourself as a company who is transforming
business, going out to disrupt the big brands.
And we agree. That’s
why we’re delivering the biggest small and...
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How do you support customers and your customer support team? Easy: Create a flawless customer experience with the best helpdesk software.
Remember when the company was king? Today it’s the customer that wears the crown — and customer service has become a key driver of business success. So let’s...
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Cold calling is hard. But you might be making it harder.
You work your tail off, but you are striking out. What you had once chalked up to a cold streak of poor leads and bad luck might actually be a series of bad mistakes you're making on your sales calls.
Stop making these 10 cold calling...
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A steady stream of customer referrals can
transform a struggling business into a profitable one. Crafting an effective
customer referral program takes time, but the return on investment can be
startling. In fact, a study performed by The Wharton School of Business found
that a referred customer is...
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Start with an Organized Workspace
Sales momentum. How do you get it? How do you know it’s
there? How do you keep it going? What do you do when it’s lost?
Do you know what a smart-selling rep looks like in action?
Test yourself on your Smart Sales Visual IQ:
Rep #1 is sitting
at their desk with...
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Business owners are always on the lookout for great
resources to help them grow, but they don’t always have time to research, read, and sort the wheat from the chaff. So we've done it for
you.
Here are 25 helpful small
business resources covering everything from naming your new...
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