360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 03, 2015 By Emily Stanford

360-Degree View of Your Customers: A New Salesforce E-book

The customer service landscape has shifted dramatically and your customers expect you to deliver the right answer the first time, every time on whichever channel they choose. But your customers also expect more than just speed and the right answer — more and more they want a customer experience... Read More

Service Cloud, Service, Customer Service, Featured

Aug 03, 2015 By Alexa Schirtzinger

8 Surprising Small-Business Trends

If you’ve ever led or worked for a startup or small business, you probably won’t be surprised to learn that most small-business principals expect their companies to grow this year. This may seem obvious; you don’t exactly start a business expecting to fail. But entrepreneurs and small-business... Read More

SMB Spotlight, Small Business, Service, Sales, Marketing, Leadership, Sales Cloud

Jul 31, 2015 By Abby Perkins

Find the Secret to Great Customer Service with These 5 Apps

What does it take to create a great customer service experience? You might say it's well-trained agents, advanced technology, intuitive scheduling, or easy-to-use websites. And those are all important. But the truth is that none of those elements create great customer service on their own — they... Read More

AppExchange, Apps, Customer Service, Service

Jul 30, 2015 By Gordon Evans

How HP is Using Social Customer Care to Drive Business Goals

Thousands of times each day, HP customers around the world turn to social networks to get their problems solved and their questions answered. And the investment, it’s paying off — customers are getting faster resolution through their channels of choice, and HP is experiencing improved agent... Read More

Customer Service, Marketing, Marketing Cloud, Service, Social, Social Media

Jul 30, 2015 By Michelle Lanter Smith

Why Customer Service is the New Playground for B2B Marketers

Some of the most effective marketing can happen outside of the CMO’s office. (Fellow CMO’s be warned!) Every day, your customers choose a very special “opt-in”—they call into your Call Center asking for help, reporting an issue, or making a request. Every time they call, chat, or email, a... Read More

Customer Service, Marketing, Service

Jul 29, 2015 By Emily Stanford

6 Steps to Deliver a Complete Service Experience: A New Salesforce E-Book

Your customer service representatives are so much more than support agents — they’re your brand ambassadors. Whether it’s over the phone, in person, on the web, through email, or on social media, your customers expect a service experience that is smarter, more personalized, and requires minimal... Read More

Customer Service, Featured, Leadership, Service Cloud, Service

Jul 28, 2015 By Gordon Evans

Why Social Customer Care is HP's Fastest Growing Service Channel

Dreamforce Update! Learn about HP's strategy first hand--attend Listen and Engage: HP Social Customer Care and Building Customer Relationships. Breakout space is limited, so act fast! Already registered for Dreamforce? Add the session to your agenda. Not yet registered? Here's your chance! Social... Read More

Customer Service, Marketing Cloud, Service

Jul 23, 2015 By Emily Stanford

The Patient Success Platform: Making Patient-Centric Care Easier than Ever with Salesforce

All industries are facing immense changes in the way companies interact with their customers. But healthcare especially is experiencing a variety of disruptive pressures and patients are expecting better service experiences, powered by transparency, omnichannel access and personalization. But... Read More

Customer Service, E-Books, Featured, Leadership, Service, Service Cloud

Jul 14, 2015 By John Goodman

Fix Your Processes NOT Your Customer Service Reps!

Almost all service executives and call center directors spend most of their management time focused on the front line customer service representatives (CSRs). While this may seem logical, it is based on the incorrect supposition that the CSR is the primary cause of customer dissatisfaction. In... Read More

Customer Service, Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

360-Degree View of Your Customers: A New Salesforce E-book

8 Surprising Small-Business Trends

Find the Secret to Great Customer Service with These 5 Apps

How HP is Using Social Customer Care to Drive Business Goals

Why Customer Service is the New Playground for B2B Marketers

6 Steps to Deliver a Complete Service Experience: A New Salesforce E-Book

Why Social Customer Care is HP's Fastest Growing Service Channel

The Patient Success Platform: Making Patient-Centric Care Easier than Ever with Salesforce

Fix Your Processes NOT Your Customer Service Reps!

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First