The day of the great salesperson is here, according to salesforce.com. Attending Dreamforce (#DF13) in San Francisco, I am blown away by the sheer number of people dedicated to improving the sales experience. Here are four insights on this topic from Dreamforce.
1. Being customer obsessed is...
Read More
You aren’t delivering customer service if you expect your customers to pay for your effort.
In this age of cheap prices and add-on fees, it’s easy to confuse “quick fix” revenue generation tactics with the long term profitability that comes from an outrageously positive customer...
Read More
Marc Benioff's keynote discussed the Internet of Customers and Salesforce1, the revolutionary new Customer Platform. Salesforce1 is the way to connect all your apps, all your devices, all of your customer data, and all your customers. At the heart of customer companies are, rightly,...
Read More
With the energy of Dreamforce in full swing, many in the Marriott Marquis hit their first session of Dreamforce: Shorten Your Sales Cycles with Instant Access to New Leads.
Host, Caroline Hogan kicked things off with snapshots of the early days of salesforce.com in...
Read More
Dreaming about what’s in store for 2014? You can get ahead of today’s rapidly changing sales 2.0 landscape. Our annual Inside Sales Trend Report, now in its seventh year, is getting ready for its debut in January.
Here’s your sneak peek into seven of TeleSmart’s Inside Sales Trends...
Read More
The city of San Francisco is full of sales stars this week. I'm sitting right in the middle of it all...literally.
I'm sharing this live from a session with sales best selling authors and global trainers, Mark Hunter from The Sales Hunter, and Andy Paul from Zero...
Read More
Want better job interview questions for your next sales manager? Below are five questions hiring managers should ask more often, including some of the answers you’ll want to hear from qualified candidates.
1. Is cold calling dead?
Some interviewees may get defensive, or think this is a trick...
Read More
Perhaps you work at an incredibly successful company on track to keep getting bigger and better, which means more offerings, more customers, and more locations. It also means you’ll need to hire...a lot. This is a challenge we have faced here at salesforce.com, especially over the last few years....
Read More
Today I attended one of the best Dreamforce sessions I’ve been to in years, Cracking The Code on Social Selling. Moderated by Data.com’s Seema Kumar, speakers included Mark Synek of Sales Benchmark Index, Ralf VonSosen of LinkedIn Sales Solutions, and Mari Anne Vanella of The Vanella Group. Here...
Read More
