360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 25, 2012 By Alyson Stone

Content for a Crowd

Writing content for customers at multiple skill levels can feel a bit like teaching a class full of learners from every grade—depending on experience and skill, you have to craft high-quality, reusable content that won’t condescend to one end of the spectrum, or overwhelm the other. Reusable... Read More

Content Marketing

Jul 24, 2012 By Julian Armington

Email-Free Intern: Midsummer Update

Confession time. I’ll admit, when I first abandoned my inbox, I worried a bit about how this might go. But six weeks in, I can honestly say that that urge to check my inbox is all but gone. Sure, email might be nice for one-off messages or calendar invites, but I love that I’m not wasting... Read More

Collaboration

Jul 24, 2012 By Sarah Suwanjindar

Why TweetChats Are Better Than Webinars

Are you a marketer on the quest for social enterprise success? I am. Last year, I was under deadline to launch a marketing campaign. I was hammering out slides, assuring VPs the campaign would be awesome, global, integrated, thought leading, within budget, on time, and... Read More

Events Marketing

Jul 24, 2012 By Paul Cannon

She's Found Her #dreamjob - But Don't Call Her a Guru

Employee: Elizabeth Winkler Time with salesforce.com: 9 months #dreamjob: Recruiting Research Analyst In 140 characters or so, please tell us about your role with salesforce.com.“By day, I build the next generation of recruiting tools for salesforce.com. By night, I craft and execute our social... Read More

Careers

Jul 20, 2012 By Maria Ignatova

Weekly Digest: What's Hot on the Salesforce Blogs

Check out the weekly round-up of news, product tips, and social strategy posts: Strategy Blog Innovative ideas to grow your business 5 Tips For Growing Your Facebook Fan Base -- by Jennifer Burnham Does Customer Service Ever Go Too Far? -- by Corinne Roberts 5 Trending Issues... Read More

News

Jul 20, 2012 By Geraldine Gray

How To Be A Successful MVP

MVPs are asked all the time “How do I get to be an MVP?” Well, the path is simple - you have to participate, you have to have passion and you have to be prepared to step in and help out even when there’s nothing in it for you . . . perhaps especially when there’s nothing in it for you. ... Read More

Featured, MVP Corner

Jul 20, 2012 By Bruce Francis

Cloud Surges, Office Leverages

A stalwart of corporate IT spending is Microsoft Office. Here’s CNET’s review of the latest version: Rick Broida at CNET is asking a provocative question: Does it still make sense to buy Microsoft Office? I ask because I'm in the process of "divorcing" Outlook, a program... Read More

Cloud

Jul 19, 2012 By Corinne Roberts

Does Customer Service Ever Go Too Far?

As a member of salesforce.com’s Service Cloud team, it’s important for me to enable our clients to deliver stellar customer service. But can customer service ever go too far? Over the past few months, I have read several stories in the press about annoyed - even offended -... Read More

Customer Service

Jul 18, 2012 By Jennifer Burnham

5 Tips For Growing Your Facebook Fan Base

When businesses create a Facebook page, they have one major question – how do we get more “Likes”? Other than being an obvious popularity score, “Likes” on your business Facebook page are important because: Those who click 'Like' on Facebook pages are 2.4x more... Read More

Featured, Social Media

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Content for a Crowd

Email-Free Intern: Midsummer Update

Why TweetChats Are Better Than Webinars

She's Found Her #dreamjob - But Don't Call Her a Guru

Weekly Digest: What's Hot on the Salesforce Blogs

How To Be A Successful MVP

Cloud Surges, Office Leverages

Does Customer Service Ever Go Too Far?

5 Tips For Growing Your Facebook Fan Base

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First