360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 03, 2013 By Jenny Jedeikin

4 Takeways on Social Media Listening from Top Brands

From left: Tristan Bishop, Ron Vinson, Arra Yerganian & Charlie Treadwell (photo credit: Ed Uyeshima) At the unveiling of the social media command center at Salesforce headquarters in San Francisco on 5/30, four brands spoke passionately in a panel about social media listening and how... Read More

Marketing

Jun 03, 2013 By Howard Brown

3 Keys to Impressing Customers with Your Mobile Apps

Many software companies are eager to build the next hot mobile app. A Mobile Software Development Kit (SDK), empowers you to build native, HTML5 or hybrid apps. Here are three ways to ensure you build the best app possible for your customers. 1. Identify a Problem That Needs Solving Start by... Read More

Mobile, Platform

Jun 03, 2013 By Jason Boies

The Technology Checklist for Social Customer Service

So, you’ve made the case for implementing social customer service at your contact center. Now it’s time to start thinking about what technology you’ll need to get the job done effectively. The best solution enables your customer service through multiple online and offline touch points while... Read More

Customer Service

May 31, 2013 By Kathleen Lueckeman

5 Reasons to Get Involved in a Customer Community

I hate to admit it, but the first time I logged into Salesforce, I was overwhelmed and didn’t know where to start. Luckily, my Account Executive pointed me to the Higher Ed Chatter Community– a private Chatter group for Salesforce users working in the higher education sector. There, I... Read More

Collaboration

May 31, 2013 By Jason Boies

6 Steps Towards Customer Service Success on Twitter

Being a customer company includes making social media an integrated part of your brand’s customer service strategy. With more and more of today’s consumers using social networks to discuss brands, many top companies have now taken to Twitter to provide another layer to their contact... Read More

Customer Service

May 30, 2013 By Amanda Nelson

Everything You Need to Know About Social Media Command Centers

A social media command center is a dedicated area where a company can monitor and engage in social conversation around their brand and market. Whether it’s a state-of-the-art showpiece or a group of desks in a room, it allows for real-time monitoring of social media trends that can inform... Read More

Featured, Marketing

May 30, 2013 By Jason Boies

4 Ways to Boost Employee Productivity with Company Communities

Burberry has a Company Community Employees today expect real-time accessibility from their company in order to be productive and move as quickly as their customers demand. Legacy intranets, however, have failed to deliver that real-time access to complete business tasks anytime and... Read More

Collaboration

May 30, 2013 By Melanie Thompson

How to Gauge the Social Health of Your Brand

How do you gauge the health of your brand on social media? To best answer that question it is important to work through the following 5 steps. 1. Determine Goals Set short-term and long term goals. These won’t be the same for everyone and it’s important to determine what’s important to your... Read More

Marketing

May 30, 2013 By Thomas Oriol

How to Improve Your B2B Sales Forecast Accuracy

B2B sales forecasting is tricky because most B2B companies lack the large sales volumes required by statistical forecasting techniques. As a consequence, B2B companies that care about their forecasts usually choose one of two methods with notable drawbacks. How can you mitigate the... Read More

Sales

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Takeways on Social Media Listening from Top Brands

3 Keys to Impressing Customers with Your Mobile Apps

The Technology Checklist for Social Customer Service

5 Reasons to Get Involved in a Customer Community

6 Steps Towards Customer Service Success on Twitter

Everything You Need to Know About Social Media Command Centers

4 Ways to Boost Employee Productivity with Company Communities

How to Gauge the Social Health of Your Brand

How to Improve Your B2B Sales Forecast Accuracy

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First