360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 23, 2011 By Brad Morris

#NewNewTwitter Trends and Reaction

On the night of December 8th, I didn't get the New Twitter. Instead of refreshing my Twitter profile repeatedly or complaining (on Twitter), I set up a Radian6 Topic Profile and started tracking the conversation. Around 9 am on December 8th news of the New Twitter launch started to spread. A... Read More

Featured, Online Marketing, Social Media

Dec 22, 2011 By Thomas Tobin

The iPad Mobile Dashboard app

At Dreamforce’11, one of the applications launched was an iPad app, to allow iPad users to view and refresh email dashboards. Marc Benioff tweeted the news out on the Sunday before Dreamforce’11: The app listing on the Apple App Store shows the list of features in the app: You can go to the... Read More

Featured, Platform

Dec 19, 2011 By Gillian Madill

Spring '12 Sandbox Preview Window Instructions

The salesforce.com Spring ‘12 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! As a Force.com Sandbox customer, you have the opportunity to get early access to Spring ‘12 in your Sandbox and test new customizations and... Read More

AppExchange, Featured

Dec 16, 2011 By @marcusnelson

Chatter Mobile: Best iPhone Business App in 2011

Normally we aren’t ones to brag (okay, so maybe that's not an entirely honest statement), but we are very pleased that Apple named Salesforce Chatter the best of the iPhone business category in the App Store Rewind 2011! The AppStore Rewind 2011 represents the best content and apps, based on... Read More

Featured, Sales

Dec 14, 2011 By Alyson Stone

Conducting Service and Support the Social Way [infographic]

Sometimes it “takes a village” to illustrate the social way of business. Take the tour of the town and see how customers feel about everything from engagement to the new definition of “now.” (see the big picture on the Assistly customer service blog)... Read More

Featured, Social Media

Dec 14, 2011 By Jamie Grenney

Social Media Audit: Key Step To Becoming a Social Enterprise

A big part of the social enterprise transformation is aligning internal roles, processes, policies, and stakeholders. Where you are in that journey is a difficult thing to measure, and therefore, it often gets overlooked. To make sure we are leading by example, we engaged... Read More

Featured, Social Media

Dec 13, 2011 By Thomas Tobin

Introducing the Analytics Edition

In the past year, we’ve seen the rise of the Agile BI movement, as end users wanted control over the data and the analytics on it, and to get answers faster. When we were looking at the enhancements that were requested on IdeaExchange, we knew that meant that the Analytics features had to... Read More

Featured

Dec 09, 2011 By Tricia Gellman

Beyond Saddlebags: The Amazing Journey of Data to the Cloud

150 years ago, the first transcontinental telegraph was sent, forever transforming how data was communicated. This shift away from physical delivery began the data revolution, claiming the Pony Express as its first victim just two days after that first telegraph. Fast forward to 2011. You now have... Read More

Data.com, Featured

Nov 30, 2011 By Hollie Wegman

AppExchange All-Star: Brad Gross, Information Logistics

Brad Gross owns the consulting firm Information Logistics which specializes in Salesforce.com consulting for small and mid-sized businesses. He has been active in the Salesforce.com community since 2001 as an admin and a consultant. Because Brad is a consultant he has a lot of... Read More

Careers, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

#NewNewTwitter Trends and Reaction

The iPad Mobile Dashboard app

Spring '12 Sandbox Preview Window Instructions

Chatter Mobile: Best iPhone Business App in 2011

Conducting Service and Support the Social Way [infographic]

Social Media Audit: Key Step To Becoming a Social Enterprise

Introducing the Analytics Edition

Beyond Saddlebags: The Amazing Journey of Data to the Cloud

AppExchange All-Star: Brad Gross, Information Logistics

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First