360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 28, 2013 By Jason Boies

FREE EBOOK: Selling Customer Service to Your CFO and CMO

Outstanding customer service can have great impact on both the top and bottom line, so it’s no surprise that today’s senior management is prioritizing ways to enhance revenue through a focus on great service. In a new ebook, Selling Customer Service to Your CFO and CMO, Vice Chairman of Customer... Read More

Featured, Customer Service

Aug 27, 2013 By Barry Dalton

Don't Press 1: Live People Provide the Best Customer Service

We all love IVRs! Ok, no we don’t. Study after blog post after Twitter rant confirms that customers would much rather take a sharp stick in the eye. Then it’s web self-service. Everyone wants self-service! In fact they prefer it over human-based interactions, right? Not so much. So why is... Read More

Featured, Customer Service

Aug 27, 2013 By Kevin Micalizzi

The ROI of Sales Coaching [Infographic]

You've probably heard that coaching is important, but did you realize it explains a 17% performance difference between those coached and those not? [Tweet this stat] Coaching can be the difference between your sales reps making their goal or missing it. Learn more about the ROI of... Read More

Featured, Sales, Small Business

Aug 26, 2013 By Stuart Leung

9 SEO Experts Discuss Social, Content Marketing and The Future of SEO

Wouldn't it be great if you could sit down with some of SEO's biggest names and ask them three questions? Well, save your efforts - salesforce.com has done just that; pulling together Rand Fishkin, Wil Reynolds, Debra Mastaler, Duane Forrester, Chris Bennett, Will Critchlow, Jim... Read More

Featured, Marketing

Aug 21, 2013 By Matt Wolf

More Fun, Less Stress: Enjoy an App-Enabled Summer

Have you ever noticed how efficiency and communications can break down in the summer when everyone is on vacation? Business inevitably slows when you have to pinch-hit for a vacationing colleague who left you to fill in. But, if you use apps from the AppExchange, covering when others are... Read More

AppExchange, Featured, Platform

Aug 20, 2013 By Amanda Nelson

Fact or Fiction: 5 Customer Service Myths [Infographic]

Myth: Fewer customer complaints is better for business. In fact, a company needs to understand customer issues in order to solve problems. Therefore, the more open you are to complaints, the better! Learn what's fact and what's fiction with customer service myths in this... Read More

Featured, Customer Service, Small Business

Aug 19, 2013 By Andrew Gothelf

3 Marketing Principles for the Customer Company

The marketing industry is undergoing the biggest transformation it’s seen in 60 years—and it’s being driven by the social revolution. Today’s leading brands are looking to completely transform their traditional marketing strategies given the unprecedented growth of social networks. Once you have... Read More

Featured, Marketing

Aug 14, 2013 By Peter Schwartz

Video: The Most Innovative Company of the Future

With innovation top-of-mind today, I recently sat down with Chi Hea Cho, VP, Marketing, to discuss the future of innovation. We cover some interesting topics, examining how companies have an enormous opportunity to reinvent how they engage with customers. We also looked at how companies can... Read More

Featured, News

Aug 14, 2013 By Amanda Nelson

5 Customer Characteristics That Will Change the Way You Do Business

It’s a new world. Social, mobile, and cloud have spun a tapestry of new technologies from location services to communities to new business apps. It’s fundamentally changing how people interact with businesses and with each other. Meet your new customer: the ever-connected, always-on, highly... Read More

Cloud, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

FREE EBOOK: Selling Customer Service to Your CFO and CMO

Don't Press 1: Live People Provide the Best Customer Service

The ROI of Sales Coaching [Infographic]

9 SEO Experts Discuss Social, Content Marketing and The Future of SEO

More Fun, Less Stress: Enjoy an App-Enabled Summer

Fact or Fiction: 5 Customer Service Myths [Infographic]

3 Marketing Principles for the Customer Company

Video: The Most Innovative Company of the Future

5 Customer Characteristics That Will Change the Way You Do Business

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First