360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 12, 2015 By Jessica Kremer

The Spring '15 Release Preview is Here [SLIDESHARE]

Check out the new Spring ’15 Release Preview to learn how you can connect with your customers anywhere with the Customer Success Platform. With over 250 new features in the Spring ’15 release, you can now build meaningful connections with your customers, partners, and employees on any device. The... Read More

Cloud, Community Cloud, Featured, Marketing Cloud, Platform, Sales Cloud, Seasonal Release, Service Cloud

Jan 05, 2015 By Emily Stanford

"Start Your Year Off Right": A New Salesforce E-Book

While the new year can mean personal resolutions, like diet and exercise, from a business perspective, a new year can mean fresh prospects, opportunities, and ways to innovate. As we reflect on 2014, we've taken a look at all of the customers we've talked to about their best practices and... Read More

Analytics, Chatter, Apps, Community, Customer Service, Service Cloud, Sales, Leadership, Collaboration, Featured, Community Cloud, Platform, Cloud

Jan 05, 2015 By Jessica Kremer

Spring Into the Salesforce Spring '15 Release [INFOGRAPHIC]

Get ready to spring into Salesforce’s Spring’15 release. The Spring ’15 release helps you connect with your customers anywhere, with the Customer Success Platform. With more than 250 new and improved features, Spring’15 lets you build meaningful connections with your customers, partners, and... Read More

Analytics, Cloud, Community Cloud, Marketing Cloud, Platform, Sales Cloud, Seasonal Release, Service Cloud

Dec 21, 2014 By Stuart Leung

How the Internet Changed the Way Small Businesses Approach Customer Retention

Once upon a time, small businesses had to think small. Mom and pops were the mice of the business world, scrambling for crumbs and scratching out an existence in their niche market, hoping that the big guys didn't open next door. One core problem facing smaller companies' growth are the lack... Read More

Community Cloud

Dec 17, 2014 By Nicolas Maquaire

Announcing Salesforce Files Connect: Universal File Sharing Speeds Up Business

Files are critical to every aspect of business. From advertising copy to sales presentations, bills of material and support FAQs, files are core to every process. As we work, we constantly create new files, and these files are stored across a variety of systems and repositories — creating quite a... Read More

Chatter, Cloud, Community, Community Cloud, Featured, News

Nov 20, 2014 By Emily Stanford

"Communities: The New Key to Business Success": A New Salesforce E-Book

The collaborative economy is redefining the way we work — blurring the lines between employees and customers — and many new companies are thriving by connecting peers to one another. But what impact does the collaborative economy have on traditional B2B or B2C companies? It's... Read More

Customer Service, Featured, Community Cloud, Community

Nov 05, 2014 By Emily Stanford

3 Highlights from “Community Cloud 101,” a New Salesforce E-Book

At Dreamforce ‘14, Coca-Cola Germany’s CEO said, “The most dangerous place to make a decision is in the office." Now, that might be a bit of an exaggeration, but the general idea holds true: the place to make decisions is out with your customers and partners, not inside a conference room. To... Read More

Marketing, Customer Service, Community, Sales, Small Business, Social, Featured, Cloud, Community Cloud

Nov 04, 2014 By Bob Furniss

Unleashing the Customer Voice With Service Cloud

Gone are the days companies can afford to think of customer service as a drain on resources and bottleneck to increasing sales. Now the most innovative companies have turned customer service centers into customer engagement hubs with more data and insight on customers than any marketing or sales... Read More

Customer Service, Featured, Service Cloud, Community Cloud, Cloud

Oct 14, 2014 By Lisa Henderson

Neil Young Gives Us the Full Studio Experience at Dreamforce

When it comes to listening to music, are we settling for “good enough?” The artists certainly think so. Listening to compressed digital music such as MP3s is like “seeing a xerox of the Mona Lisa,” according to Elvis Costello. In our quest for portability, we lost more than the charming pops and... Read More

Cloud, Community, Community Cloud, Dreamforce, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The Spring '15 Release Preview is Here [SLIDESHARE]

"Start Your Year Off Right": A New Salesforce E-Book

Spring Into the Salesforce Spring '15 Release [INFOGRAPHIC]

How the Internet Changed the Way Small Businesses Approach Customer Retention

Announcing Salesforce Files Connect: Universal File Sharing Speeds Up Business

"Communities: The New Key to Business Success": A New Salesforce E-Book

3 Highlights from “Community Cloud 101,” a New Salesforce E-Book

Unleashing the Customer Voice With Service Cloud

Neil Young Gives Us the Full Studio Experience at Dreamforce

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First