360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 05, 2016 By Denise Brosseau

Get Energized with a Brand New Perspective

Recently, a friend of mine shared this short vignette on her Facebook page about her experience driving her son to daycare that morning: Life Lesson by Jack: Me: (annoyed in rush-hour traffic) “There are so many cars....” (sigh) Jack: “It's like a parade - a parade for Cars! It’s Awesome!!! There... Read More

Cloud, Leadership

Feb 04, 2016 By Kim Honjo

New E-book - The Future is Now: How to Jumpstart Your Journey to the Cloud

Let’s play a quick game of “would you rather.” Would you rather: Drive to the bank, find a parking spot, and wait 15 minutes for an available teller to deposit a check OR Deposit a check by taking a picture of it on your smartphone? Would you rather: Call customer service, press a series of... Read More

Cloud, Customer Service, E-Books, Sales, Featured

Feb 04, 2016 By Kare Anderson

Four Skills for Becoming a Valued, Visible Brand Ambassador

As an employee, one of the best ways to grow your personal brand is to strengthen the relationships with your organization’s key stakeholders. Here are four ways: Skill #1: Adopt the Triangle Talk approach To prove you can actually be helpful to a customer or other key stakeholder to the firm – and... Read More

Cloud, Leadership

Feb 03, 2016 By Dan Darcy

Adventures in Innovating a World-Class Employee Enablement Program

Salesforce was born out of thinking differently. It’s a big part of what makes us successful and has evolved into a building block of our company culture. Call it what you want: disruption, innovation, revolution. For us it’s all about challenging the status quo to help our customers do business... Read More

Learning, Cloud

Feb 03, 2016 By Andrew Gothelf

3 Ways to Squash Distractions and Boost Effectiveness

The quest to become more effective and more efficient is one taken by many, but few succeed. Any number of reasons can derail efforts toward self-improvement, from work “fire drills,” to procrastination, to simply pursuing the wrong ways to remedy the issue. In our latest Series Pass webcast, in... Read More

AppExchange, Cloud, Leadership

Feb 03, 2016 By Amanda Nelson

10 Inspirational Quotes About Corporate Culture

“Like aiming a rocket ship into orbit, if you get [corporate culture] wrong from the start, your trajectory will only get worse over time,” shares Harvard Business Review. No matter how many priorities are on your plate, equally as important is establishing a corporate culture that attracts and... Read More

AppExchange, Cloud

Feb 01, 2016 By Tony Rodoni

The Value of CRM Isn’t In the Product, It’s How You Use It

A customer relationship management (CRM) system can give you insights about your business you never imagined. It can help you forecast more accurately and earlier than ever before — and scale tall buildings in a single bound. You get my point. CRM has the potential to be an organizational game... Read More

Sales, Cloud, Sales Cloud

Jan 29, 2016 By Abhi Sur

Sharing Economy: What it Means for Communications Service Providers

When the topic of Sharing Economy comes up, one needn’t go too far to unearth examples — AirBnB or Uber are two leading examples in this area. AirBnB has become the biggest provider of lodging without owning a single hotel room, and Uber is challenging the biggest taxi companies for public... Read More

Cloud, AppExchange, Analytics

Jan 28, 2016 By David Schmaier

Modernize Your Industry CRM Without “Rip and Replace”

I remember the beginning of CRM technology and industry specific apps 20 years ago. In the early days on-premise technology was the only game in town. Fast-forward to 1999 and the arrival of Salesforce. Salesforce pioneered the delivery of enterprise CRM apps via the Internet, and kicked off a rare... Read More

Cloud, Featured, Service Cloud

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Get Energized with a Brand New Perspective

New E-book - The Future is Now: How to Jumpstart Your Journey to the Cloud

Four Skills for Becoming a Valued, Visible Brand Ambassador

Adventures in Innovating a World-Class Employee Enablement Program

3 Ways to Squash Distractions and Boost Effectiveness

10 Inspirational Quotes About Corporate Culture

The Value of CRM Isn’t In the Product, It’s How You Use It

Sharing Economy: What it Means for Communications Service Providers

Modernize Your Industry CRM Without “Rip and Replace”

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First