360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 12, 2017 By Ryan Hanley

If I Could Start My Career Over, I'd Develop These Skills First

All my life, people have been telling me to “follow my passion.” This is the worst advice I’ve ever received. When I was younger, my passion was to be a professional baseball player. I accepted that it just wasn’t going to happen for me a long time ago. I never thought I would be an insurance... Read More

Careers, Cloud

May 11, 2017 By Salesforce Staff

Top 9 Strategies for Writing Effective Business Email

Writing a business email is much different from sending off an email to a friend or family member. The tone has to be more professional. But, at the same time, it also has to be warm and friendly. After all, you want to attract customers, not drive them away. Here are some tips for creating... Read More

Cloud

May 11, 2017 By Derek Scoble

Man vs. Machine – An Alternative Outcome

The historical scorecard to date clearly favors technological progress over status quo. Innovation, provides opportunities for those who choose to embrace it and poses threats to those who do not. The battleground of competing ideas and beliefs around innovation is fought globally every day in... Read More

Cloud

May 10, 2017 By Bill Aston

What IS Customer Experience, Really?

One of the most important things that organizations need to do, in regards to the customer journey, is to facilitate communication between different departments in the organization. Such communication allows the different customer-facing systems to work together in harmony to create a unified... Read More

Cloud, Customer Experience, CRM

May 10, 2017 By Chris Bauschka

Cable and Mobile Consumers Clamor for Digital Services and Support

It’s no surprise that the communications and media industries are facing an accelerated pace of disruption. Customers today expect simpler, connected experiences, and are increasingly turning to over-the-top (OTT) and on-demand services to find them -- such as Apple, Amazon, Netflix and... Read More

Cloud, News

May 09, 2017 By Sarah Franklin

New Trailhead Innovations Supercharge The Future of Learning for Everyone

Trailblazers achieve new milestones - 10 million challenges completed and 2.5 million badges earned With Trailhead, Salesforce is democratizing education and empowering anyone to skill-up for the top jobs of today and of tomorrow. There's certainly high demand for Salesforce-skilled employees in... Read More

News, Cloud, Innovation

May 08, 2017 By Kim Honjo

7 Tips for Keeping It Together When Things Go Wrong

It happens to everyone: the unexpected. Royalty, celebrities, CEOs, news reporters, you, and me. Things beyond our control happen. It could be a technical glitch, misplaced notes or files, an awkward question, a wardrobe malfunction, or even a natural disaster. &amp;amp;amp;nbsp; But just... Read More

Cloud

May 05, 2017 By Emily Stanford

5 Studies that Prove Cubicles are Superior to Open Office Plans

This past week, April 28th, was National Cubicle Day — which got me longing for the days when open office plans weren’t en vogue. For open office devotees, you have Italian architect and interior designer Gaetano Pesce and ad executive Jay Chiat to thank. Chiat was the owner of Chiat-Day, a hip ad... Read More

Cloud

May 05, 2017 By Nic Climer

Where in the Customer’s Journey is the Best Time to Incorporate VR?

Virtual reality is a growing industry, and it’s expected to become a $30 billion market by 2020. Many companies, including Ikea, McDonald’s, Coca-Cola, and The New York Times have already taken advantage of the technology. Krispy Kreme, in particular, has worked hard to integrate VR into its... Read More

Cloud, Marketing, Innovation

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

If I Could Start My Career Over, I'd Develop These Skills First

Top 9 Strategies for Writing Effective Business Email

Man vs. Machine – An Alternative Outcome

What IS Customer Experience, Really?

Cable and Mobile Consumers Clamor for Digital Services and Support

New Trailhead Innovations Supercharge The Future of Learning for Everyone

7 Tips for Keeping It Together When Things Go Wrong

5 Studies that Prove Cubicles are Superior to Open Office Plans

Where in the Customer’s Journey is the Best Time to Incorporate VR?

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First