360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 04, 2015 By Jeff Douglas

How a Simple Text Helps You Win the Customer Service Game: App Mavericks

There’s no doubt that businesses are becoming increasingly accessible and responsive to customers, thanks to the prevalence of social media channels and 24/7 customer service phone lines. However, there are very few businesses that engage in two-way text conversations with their consumers. That’s... Read More

Customer Service, AppExchange, Mobile

Jul 31, 2015 By Abby Perkins

Find the Secret to Great Customer Service with These 5 Apps

What does it take to create a great customer service experience? You might say it's well-trained agents, advanced technology, intuitive scheduling, or easy-to-use websites. And those are all important. But the truth is that none of those elements create great customer service on their own — they... Read More

AppExchange, Apps, Customer Service, Service

Jul 28, 2015 By Heather Conklin

Deliver Apps Lightning Fast: Say Hello to AppExchange for Components

Introducing the AppExchange for Components, a new marketplace to help IT leaders deliver engaging enterprise apps lightning fast. Now you can jump start your app development by adding Lightning Components to Salesforce from the the AppExchange. Components are the building blocks of apps; they’re... Read More

Cloud, AppExchange, Apps, Mobile, Lightning

Jul 16, 2015 By Rebecca Brown

5 Business Challenges and the AppExchange Apps that Help You Solve Them

Every business has challenges; some of them are just a bigger pain in the neck to solve than others. The good news is that the AppExchange has more than 2,800 apps that help you solve all kinds of problems and keep you speeding toward your goals. Read on to discover five common challenges and their... Read More

AppExchange, Apps, Cloud, Mobile

Apr 24, 2015 By Chad Holdorf

Introducing Agile Accelerator: How You Can Manage Agile Development Through Salesforce

In 2006, Salesforce made the switch from a waterfall approach to development, to agile in order to improve productivity within a growing global engineering team. By making the change to small, cross-functional teams and shorter development cycles, productivity increased by 38 percent and major... Read More

AppExchange, Developer, Featured, IT, Platform

Apr 16, 2015 By Katherine An

8 Apps to Help You Close Deals and Service Customers Like Never Before

It’s a no-brainer that you want to close more business and wow your customers with world-class service. The question is: how? The AppExchange has the answer, in the form of 2,700+ hardworking apps that can transform your business. Here are eight apps to help you get started: Drive more revenue per... Read More

AppExchange, Sales, Service

Apr 15, 2015 By Naomi Hirabayashi

Small Business Spotlight: How DoSomething.Org Inspires Young People to Affect Social Change

DoSomething.org is one of the largest organizations for young people who want to impact social change. Its 3.5 million global members tackle campaigns that impact every cause, from poverty to violence to the environment and everything in between. Founded in 1993, the New York member-based... Read More

AppExchange, Leadership, Small Business, SMB Spotlight

Apr 14, 2015 By Katherine An

7 Sales Operations Insights to Drive Growth and Productivity

For sales operations leaders, one mission tops all others: drive sales productivity. But in this world of digitally-enabled, always-available, data-savvy customers, how can sales teams effectively manage the flow of information and still close deals? Read on to find out how sales operations leaders... Read More

AppExchange

Mar 20, 2015 By Angela Mahoney

How to Drive Sales with Friendly Competition and Recognition: App Mavericks

Sales reps are similar to professional athletes in that they love to compete, they love to win, and they crave recognition. The challenge companies often face is: how do you tap into that psychology to motivate salespeople to perform the right actions that lead to success? Hoopla has figured this... Read More

AppExchange, Apps, Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How a Simple Text Helps You Win the Customer Service Game: App Mavericks

Find the Secret to Great Customer Service with These 5 Apps

Deliver Apps Lightning Fast: Say Hello to AppExchange for Components

5 Business Challenges and the AppExchange Apps that Help You Solve Them

Introducing Agile Accelerator: How You Can Manage Agile Development Through Salesforce

8 Apps to Help You Close Deals and Service Customers Like Never Before

Small Business Spotlight: How DoSomething.Org Inspires Young People to Affect Social Change

7 Sales Operations Insights to Drive Growth and Productivity

How to Drive Sales with Friendly Competition and Recognition: App Mavericks

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First