In business today, constant communication is not only the norm, but expected; customers, employees and partners are more connected than ever before.
This connectivity is an important tool for your business to leverage, but how do you centralize all of these individuals into one community to...
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How do you support customers and your customer support team? Easy: Create a flawless customer experience with the best helpdesk software.
Remember when the company was king? Today it’s the customer that wears the crown — and customer service has become a key driver of business success. So let’s...
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This post was originally published on the Desk.com blog.
Hank Brigman has many years of experience
sharing methodologies, tips and best practices on customer service. This
is part of a series he’s
shared with Desk.com from his upcoming book TOUCHPOiNT Power.
So...
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This is a test post to see if the Permalink changes from:
http://blogs.salesforce.com/strategy/2012/04/test-post.html
to
http://blogs.salesforce.com/strategy/2012/05/test-post.html in May after pushing live. ...
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The salesforce.com Summer ‘12 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! If you are a Force.com Sandbox customer, you have the opportunity to get early access to Summer ‘12 in your Sandbox and test new ...
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At salesforce.com, customer success is our number one priority. We understand that our 100,000 plus customers expect continuous innovation and enhancements to their existing products, and we are strongly committed to delivering on this promise, as we have now for 36 straight product...
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The Day 1 Social Enterprise Keynote featuring Salesforce.com CEO Marc Benioff and special guests Angela Ahrendts of Burberry, Bob Toohey of Verizon, Neil Young and others, was a smashing success with a record-breaking 100,000+ live views during our Salesforce Live broadcast on Facebook.
The...
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There's never been a better time to tune into Dreamforce, one of the industry's biggest conferences. Over 42,000 attendees are gathering this year during 3 days packed with over 400 sessions, 3 keynotes and 500+ speakers. The conference will cover exciting announcements and...
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Salesforce Radian6 is the world's leading social media monitoring, analysis and engagement platform. Companies can use Radian6 to power their social media strategy.
It helps organizations listen, analyze and engage in social conversations in the same channels their customers are...
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