Feb 11, 2020 By Peter Doolan

360 Perspective: How to Build One Team Around the Customer

This post is part of a regular series called 360 Perspectives, featuring customers, partners, and experts unraveling the complexities of what it takes to change mindsets, connect silos, and put the customer at the center of their business. ... Read More

CEO, Customer Engagement, Customer Experience, Best Practices, 360 Perspectives

Jul 12, 2017 By Peter Doolan

Turning Field Service Into a Competitive Advantage

Not many interactions are more annoying to consumers than waiting for a technician to show up. The time slots of availability are too broad—10 a.m. to 4 p.m.?—and field service reps rarely seem to have the right customer information or parts on hand. Despite these challenges, field service done... Read More

Service Cloud, Financial Services

Dec 19, 2016 By Peter Doolan

How Ignite Uses Design Thinking to Help Companies Unlock Digital Innovation

Disrupt or be disrupted. But where to start? That is the question. In the December 15th edition of Fortune, Heather Clancy reveals Salesforce's surprising answer: a program called Salesforce Ignite that challenges orthodoxies about how enterprise software should be sold. The article emphasizes... Read More

Cloud, Innovation, Leadership

Nov 07, 2016 By Peter Doolan

Democratizing Digital Transformation, One Customer at a Time

There’s no doubt customers today want all of their interactions with brands to mirror the best experiences they’ve received anywhere, whether booking airplane tickets on their phones or pre-ordering meals online. This demand for personalized and intelligent experiences, instantaneous answers and... Read More

Cloud, Leadership, News

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Peter Doolan

360 Perspective: How to Build One Team Around the Customer

Turning Field Service Into a Competitive Advantage

How Ignite Uses Design Thinking to Help Companies Unlock Digital Innovation

Democratizing Digital Transformation, One Customer at a Time

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 Perspective: How to Build One Team Around the Customer

Turning Field Service Into a Competitive Advantage

How Ignite Uses Design Thinking to Help Companies Unlock Digital Innovation

Democratizing Digital Transformation, One Customer at a Time

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific