Today, Salesforce is headed to Field Service USA in sunny Palm Springs, CA to share the latest in intelligent field service analytics. We’re kicking off the morning with a keynote at 9:55am PT from our very own Mark Bloom, Senior Director, Strategy & Operations for Service Cloud, as he...
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The biggest thing I have learned throughout my career is that all of my best ideas are not mine — they are my customer’s. Over many years of working with customers, including six years at Salesforce, I’ve seen this idea validated time and time again. In order to tap into the deep well of customer...
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