Douglas Hanna

Douglas Hanna is the founder and CEO of Help.com, a next generation provider of customer service software. Before Help.com, he was the CEO of A Small Orange, the homegrown hosting company. You can follow him on Twitter @douglashanna.

May 01, 2015 By Douglas Hanna

The Key Difference Between Customer Success and Customer Service

Customer Success and Customer Service are both trends that have gained traction over the past few months. Despite their growing popularity, very few people understand what they truly mean, and even fewer understand what they mean to each other. Customer Success Broken down, Customer Success can fit... Read More

Service, Customer Success

Apr 20, 2015 By Douglas Hanna

3 Tips to Add Live Video to Your Content Strategy

Are we living in “The Truman Show”? Not quite, but we’re getting there. The live streaming phenomenon sprouted up at this year’s SXSW and doesn’t appear to be slowing down anytime soon. Despite still being relatively new, Meerkat and Periscope audiences are undoubtedly experiencing an awkward... Read More

Featured, Marketing