Amanda Nelson

Amanda Nelson is Senior Manager, AppExchange Content & Community, Salesforce.

23 Salesforce Customers Review Back Office Apps

Jul 13, 2017 By Amanda Nelson

24 Salesforce Customers Review Back Office Apps

What is the back office? Simply put, it’s the backbone of a company, the departments — finance and accounting, ERP, HR, and IT — that, despite being behind the scenes, keep things running so the customer-facing departments can be successful. Stemming from the latest AppExchange guide for back... Read More

AppExchange, Apps

Jun 27, 2017 By Amanda Nelson

Learn from These 11 Customer Service Blunders

“Companies that are not committed to customer service don't have a future,” states Robert Spector, customer care expert and author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Culture. This harsh reality still holds many organizations back from focusing on... Read More

Customer Service, Service Cloud, Leading Edge

Apr 27, 2017 By Amanda Nelson

20 Quotes from Bullish Sales Leaders

As more teams become bullish on smarter tech, the sales industry will experience an entirely new way of selling. Flexible cloud technology tools now let you chart your own course so you can spend less time trying to work around a clunky sales process and more time closing deals. These trends and... Read More

Sales, Leadership, Careers, AppExchange, Leading Edge

Apr 19, 2017 By Amanda Nelson

7 Salesforce Customers Reveal Their Dream Apps

According to research conducted by Thomas Baumgartner, Maria Valdivieso de Uster, and Homayoun Hatami of McKinsey & Company, in their book Sales Growth: Five Proven Strategies from the World’s Sales Leaders (2nd Edition), 40% of sales activities could be automated with today’s technology, and... Read More

Apps, AppExchange

Apr 11, 2017 By Amanda Nelson

21 Highly Rated Sales Apps Reviewed by Salesforce Customers

Combine over 3,000  apps in the AppExchange inventory, with seven frequently sales challenges, and you’ve got a math equation that only some of the most app-savvy Salesforce customers can solve. The good news is you don’t need to be a mathematical genius to whiteboard this answer, because we’ve got... Read More

Apps, AppExchange, Sales

Mar 13, 2017 By Amanda Nelson

25 of the Most Inspirational Tim Ferriss Quotes

“I think of myself as a human guinea pig and a teacher more so than a writer, and that's how I approach whatever it is that I'm doing,” said Tim Ferriss, in a recent Leading Edge webcast with Tim Clarke, Senior Director at Salesforce. From this session, I found Ferriss to be more of a storyteller,... Read More

Careers, Innovation, Leading Edge

10 Traits to Prepare You for Generation Z

Mar 02, 2017 By Amanda Nelson

10 Generation Z Traits to Prepare For

The always-connected, social-savvy, app-happy, smartphone-dependent, experienced-millennial workforce is here today, but post-millennials, or Generation Z, is the next demographic cohort. With birth years starting in the early 2000s, key generation z traits include being born with the Internet,... Read More

Careers, Apps

Jan 20, 2017 By Amanda Nelson

Tim Ferriss: 8 Tips from the Master in Productivity

Tim Ferriss is anything but ordinary. A self-starting entrepreneur, author, and public speaker with ideas that are wild enough to succeed, Ferriss is open to sharing what has worked so well for him by writing multiple self-improvement books. Ferriss’ first job out of college was in data storage... Read More

Cloud, Small Business, Productivity, Leading Edge

Dec 29, 2016 By Amanda Nelson

8 Quotes to Help You Build an Amazing Company Culture

Company culture has a major impact on business success, as it affects everyone from employees to partners to customers. In a recent SalesforceLIVE webcast, Rich Karlgaard, Editor-at-Large and Global Futurist at Forbes Media, shed light on the vital importance of culture in today’s global economy.... Read More

AppExchange, Cloud, Leadership