May 17, 2019 By Marissa Kraines

Bringing Marketing, Commerce, and Service Together on The Road to Connections

in Connections, Events, Commerce Cloud, Marketing Cloud, Service Cloud

The second episode of The Road to Connections aired on Tuesday, May 14th, and gave viewers an in-depth look at how Salesforce solutions will come to life at the big event, June 17-19 in Chicago.

Special guests include Marketing Cloud Product Marketing Manager Sam Moser, Commerce Cloud Director of Product Marketing Holly Dresden, Service Cloud Product Marketing Manager Julian Walker, and Sr. Director of Product Marketing Becca Krass, along with host, Director of Strategic Events Marissa Kraines.

Our panel shared insider details on Connections and discussed why we're bringing marketing, commerce, and service together. (Hint: to create amazing customer experiences!) The half-hour episode is packed with information including how this year, Salesforce Connections offers more opportunities to learn than ever before! This means more workshops and deep-dives. You'll learn about the latest innovations in digital marketing, commerce, and service — including getting hands-on with all of our products and solutions.

Becca Krass gives you the low down on customer engagement and how it has evolved to meet your needs. “One of the things that's really exciting is that there are so many platform capabilities that you're going to see at Connections, whether you're talking about Customer 360, artificial intelligence, or integration. At Connections, you're going to see how they work together.”

Our goal? We want you to be able to dive deep into all these topics with breakout sessions and hands-on workshop so you can bring best practices back to the office with you immediately after Connections. And don't forget, that there is more than marketing, commerce, and service at Connections - we have Customer 360, AI, Integration, and Analytics. Take your customer engagement to the next level.

Check out the episode below to get all of the details!