Jul 15, 2012 By Derek Laney

6 Key Social Use Cases for Not-for-Profits

Are you a non-profit or non-government organisation? Can you do more with your online presence? Recently I joined up Arttu Sipila and our Salesforce Foundation team to look at 6 key ways you can use social to achieve your mission.  We look at some examples from Sydney Homeless Connect, Red... Read More

Charity, Social

Jul 12, 2012 By Gareth Llewellyn

Social: Engage or die!

Brian Solis of The Altimeter Group has long been a strong proponent of social media and is well known for some of his books such as "Putting the Public back in Public Relations", "The End of Business as Usual" and "Engage". To gain a better understanding of the... Read More

Social

Jul 12, 2012 By Gareth Llewellyn

#Dreamforce: 67 days and counting... #DF12

A month on from Cloudforce Sydney it only seems like yesterday. So it follows that the 67 days to Dreamforce will fly by and so you better book your tickets... like right now!  (Follow this link for the APAC-discounted tickets). Dreamforce is always a mind-blowing experience, and this new... Read More

Jul 05, 2012 By Gareth Llewellyn

Now up on YouTube: the @parkerharris' #Cloudforce Sydney Keynote

For those of you were weren't able to make it along to Cloudforce Sydney on the 14th June, the wonders of modern technology mean that you can watch it now from the comfort of your desk, or lounge, or banana chair on the beach (ok, maybe not). It was such a treat to have our Co-founder... Read More

Social

Jul 05, 2012 By Salesforce

The most valuable hair in Sydney!

When people ask about the salesforce.com Foundation’s Employee Donation Matching program, one of my favorite stories is about my friend and colleague @BrittHoward.  Beautiful, blonde, and one of our most talented sales people, Britt is one of our many employees who regularly gives back to... Read More

Charity

Jul 04, 2012 By Gareth Llewellyn

Social: instant global distribution network - just add Twitter

Almost every week now, there's a new benchmark set in the innovative use of Social Media which keeps stretching your horizon of where the limits of this new technology are.   Another one took place this week. If you're not a Blur fan you would have missed this but it's a powerful... Read More

Social

Jul 03, 2012 By Gareth Llewellyn

Social: It's never too late to get started!

This week saw an interesting survey from Business Insider Magazine - "The Top 20 Brands on Twitter".  A quick analysis of it both stresses urgency for a move to The Social Enterprise; and reassures that it's never too late.   There are many organisations out there for... Read More

Social

Jun 29, 2012 By Salesforce

How to: Social Customer Service for SMBs

With so much emphasis on the Social Enterprise at Cloudforce Sydney, many small business owners were left scratching their heads asking what tools are available to them. After all social media has the ability to impact all businesses big or small, right? At Cloudforce, Salesforce officially... Read More

Small Business, Social

Jun 21, 2012 By Derek Laney

Commbank #CAN deliver the Social Enterprise

The major feeling this year at cloudforce was that the Social Enterprise message no longer felt like a major chasm that needed to be crossed, we saw evidence that organisations were actively engaged in the "how" and have commenced making changes to the way they work which is delivering... Read More

Social