The latest State of Service report reveals the importance of CX over time-to-resolution as a measure of success, and that AI is key to improving CX....
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PitchComp saw three stellar startups pitch for the support of Salesforce Ventures, and revealed a growing local startup scene. Here’s why PractiFi won....
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We’ve just wrapped up Salesforce World Tour Sydney – our biggest Australian event of the year. And was it ever a good one! Here are the highlights....
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Salesforce World Tour Sydney is all wrapped up – and it was such a good day. If you couldn’t make it, here’s what you’ll want to catch up on....
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We’re literally counting down the hours until we welcome you to World Tour Sydney – we can’t wait! Here’s everything you need to know to have an amazing day....
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Service isn’t responding to problems – it’s providing the very best customer experience. At Salesforce World Tour Sydney we’ll show you how to raise the bar....
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The golden age of support contracts is over – XaaS means your customers want shared risk, agility and variable cost models, which makes outsourcing essential....
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To turn your omnichannel shopper into a buyer, you need to change. We’ve spoken to retailers around the world to find out what the best are doing....
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Get up close and personal with the technologies, processes and frameworks that empower and encourage innovation at Salesforce World Tour Sydney....
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