Get your FREE 30-day trial.
Start by selecting a product:
Get up close and personal with the technologies, processes and frameworks that empower and encourage innovation at Salesforce World Tour Sydney.
Innovation is no longer exclusive to product or service development. It is now necessary in customer service, marketing, sales and all other departments. So what are the secrets to doing it well?
From artificial intelligence to start-ups pitching for investment to the development of systems that will thrill your customers, we delve into innovation from every angle, always with a view to demystifying, informing and offering practical solutions for those in business.
Dedication to innovation saw Transport for NSW change the future of customer engagement by putting customer success at the centre of everything. Our CFO Mark Hawkins is going to take the stage with NSW Minister for Transport and Infrastructure Andrew Constance for the World Tour Keynote to explain how.
Mark will also explain how some of the most innovative companies, from SMBs to corporates, are building deep connections to achieve more for themselves and for their customers.
Artificial intelligence is all around us and has been for quite a while. As businesses and brands across all industries begin to realise the transformative power of such technology, and its astounding effects on productivity, personalisation, engagement and more, it will continue to reshape enterprise.
How exactly will AI change our lives, the way we work and the way businesses interact with customers? When a company utilises AI effectively, what delightful differences will customers notice, particularly compared to businesses that are not as technologically advanced?
It’s now very simple for anybody to bring the power of AI into their business. And it doesn’t require a degree in rocket science.
In this captivating session Salesforce experts and thought leaders from business will explain AI in simple terms, outline future expectations of the technology and show you how you can leverage this powerful offering with ease.
Few business people have to demonstrate greater innovation skills than those pitching for investor dollars.
At Salesforce World Tour Sydney you can enjoy the drama of a real-life Shark Tank-style pitch competition as three entrepreneurs battle for up to US$60,000 in front of a rock-star panel of judges.
Learn from these highly successful, early stage start-up investors, including legendary investor Steve Baxter, as they put the entrepreneurs through their paces during the toughest test of all.
Few business leaders believe customer experience is not a priority, but how to get to know the wants and needs of your customers can be an interesting challenge for the uninitiated. As customer expectations change seemingly weekly, how do you keep your finger on the pulse and ensure the business really is measuring up?
Solutions to satisfy these fluid customer expectations require constant innovation resulting in new ways of working. Fortunately, today’s technology means many of the answers are readily available, as long as you know where to look.
In this session you’ll learn simple but effective frameworks for user/customer research that allow a business to realise real-time insights that can be brought on board and translated immediately into strategy and action (and yes, we’ll tell you how to do this, too!).
Salesforce futurist Peter Schwartz will share his knowledge about the future of technology, particularly as it relates to business and to the systems that make customers happy and companies great.
As mobile computing becomes intimately individualised, the world of commerce will undergo a rapid and massive change. Peter offers a view into the near future, meaning you can begin to plan for where you’d like your brand to end up.
There’ll be opportunities to make a difference, large and small, within your organisation and for the public. Drop by the salesforce.org stand to help us pack boxes for Foodbank, one of Australia’s largest relief organisations, then join Salesforce Chief Equality Officer Tony Prophet and special guests to discuss how Australian organisations can become a powerful force in creating change and a more equal world for all of us.
We believe all businesses need to focus on closing the equality gap with the same energy they put into creating new products and chasing new markets – and we want to talk about the roles we all play in making that happen.
We have so much more to show you that will change the way you work – it’s going to be a big day! So at the end of it, we’re going to need to hit reset – stick around for the World Tour Party to network with other innovative trailblazers and blast your way into a new world of excellence.
